ICF yra pasaulinė konsultacijų ir technologijų paslaugų įmonė, dirbanti su valdžios institucijų ir komercinio sektoriaus klientais sprendžiant sudėtingus federalinių IT sistemų modernizavimo, energetikos ir komunalinių paslaugų, visuomenės sveikatos, atsparumo klimato kaitai, nelaimių valdymo ir transporto iššūkius. Įmonės komandos derina duomenis ir analitiką, dirbtinį intelektą, kibernetinį saugumą bei konkrečių sektorių žinias, kad kurtų ir įgyvendintų praktinius sprendimus. ICF taip pat daug dėmesio skiria įmonių pilietiškumui ir tvarumui, įskaitant iniciatyvas, remiančias socialines programas, bendruomenių plėtrą ir mažesnių emisijų ateitį. Įmonė veikia tarptautiniu mastu ir turi reikšmingą veiklą Europoje – Belgijoje, Ispanijoje ir Jungtinėje Karalystėje.
Remote Salesforce Grants Management Business Analyst at ICF
Improve ICF’s federal Salesforce Grants Management application by leading requirements work, testing, documentation, backlog coordination, and user training.
Aprašymas
- Maintain and improve a large federal Salesforce Grants Management application
- Work with project managers, Salesforce developers, system architects, QA testers, product owners, and federal stakeholders
- Turn complex business needs into functional software solutions
- Gather requirements through sessions, workshops, and interviews with federal program managers, grant officers, and external applicants
- Oversee enhancements from intake through delivery, writing JIRA stories with acceptance criteria, workflow models, and edge cases
- Help manage and prioritize production defects, service requests, and enhancement requests
- Lead user acceptance testing by preparing plans, scenarios, and scripts, facilitating sessions, and triaging defects
- Create and update standard operating procedures, user guides, training manuals, and release notes
- Plan and deliver end-user training and workshops
- Work with technical teams to clarify requirements, investigate root causes, and verify deployments
Reikalavimai
- At least 2 years of experience gathering and eliciting requirements and writing user stories with detailed acceptance criteria
- At least 2 years of experience facilitating user acceptance testing, drafting test scripts, and managing defect resolution
- At least 2 years of experience developing end-user training materials, manuals, and SOPs, and delivering virtual or in-person training
- At least 2 years of experience working in Agile, Scrum, or Kanban delivery environments
- Experience with JIRA and Confluence
- Bachelor’s degree
- Ability to obtain and maintain a Public Trust clearance
- U.S. citizenship or Green Card required
- Must perform the work within the United States
- Must have lived in the United States for three full years within the past five years
- Preferred: Experience with federal grant programs, grant management lifecycles, and compliance requirements
- Preferred: Salesforce experience, especially with Salesforce Grants Management or Public Sector Solutions
- Preferred: CBAP, Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM) certification
- Preferred: Strong communication, presentation, and interpersonal abilities
Privalumai
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, people with disabilities, and individuals with sincerely held religious beliefs
- Benefits information is provided under the Transparency in Benefits Coverage Act