Genesys razvija tehnologijo za orkestracijo uporabniške in zaposlenčeve izkušnje, ki temelji na umetni inteligenci, za organizacije, ki želijo izboljšati način sodelovanja s strankami in zaposlenimi. Njegov portfelj vključuje programsko opremo za kontaktne centre v oblaku, upravljanje zavzetosti zaposlenih ter platformi Genesys Cloud CX in EX, ki združujeta inteligentno avtomatizacijo z vgrajeno umetno inteligenco v različnih komunikacijskih kanalih. Genesys deluje v sektorjih, kot so svetovanje, zdravstvo in zavarovalništvo, njegova tržnica AppFoundry Marketplace pa ponuja vnaprej integrirane aplikacije, ki razširjajo zmogljivosti platforme.
Product Enablement and Engagement Manager
Lead engagement and communications for Genesys Product Management, while developing learning content and delivering enablement programs for AI-powered customer experience technology.
Opis
- Lead and develop internal engagement strategy for the Product Management organization
- Plan annual engagement calendars and programs around organizational priorities and employee needs
- Produce communications and content in formats including presentations, videos, campaigns, events, and interactive experiences
- Work with Product Management leaders and cross-functional partners to identify engagement opportunities
- Test formats and approaches to increase participation and improve internal communications
- Use feedback and engagement data to assess results and refine the strategy
- Coordinate with Communications to align messaging with Product Management priorities
- Deliver the Product Management training and enablement strategy in partnership with the Senior Manager, Product Enablement
- Develop learning materials such as facilitator guides, playbooks, job aids, reference resources, videos, and on-demand courses
- Turn complex product, process, and business topics into practical learning experiences with subject-matter experts
- Coordinate content, participant communications, learning materials, timelines, and follow-up for program delivery
- Provide facilitation support as needed
- Keep enablement materials current as tools, products, processes, and priorities change
- Build working relationships with Product Managers, leaders, subject-matter experts, Communications, Technical Writing, and other partners
- Monitor participation, satisfaction, and engagement to improve programs and content
- Find ways to improve the employee and learner experience, content quality, and program delivery
Zahteve
- Background in enablement, learning and development, instructional design, internal communications, employee engagement, content development, or a related area
- Strong writing, editing, and content creation skills
- Can make complex information clear and adapt it for different audiences and formats
- Experience producing engaging presentations, learning materials, internal communications, multimedia content, or employee experiences
- Strong organization and project coordination skills
- Can manage multiple assignments, stakeholders, and deadlines
- Curious, proactive, and quick to learn new concepts, tools, and subject matter
- Able to own assigned work independently, seek guidance, and use feedback
- Strong collaboration and interpersonal abilities
- Comfortable working with subject-matter experts and cross-functional partners
- Experience with learning management systems, e-learning or content-authoring tools, video tools, or knowledge-management platforms is a plus
- SaaS, technology, or Product Management experience is preferred
Ugodnosti
- Medical, dental, and vision insurance
- Telehealth coverage
- Flexible schedules and opportunities to work from home
- Professional development and career growth opportunities
- Open time off plus 10 paid holidays
- 401(k) matching
- Adoption assistance
- Fertility treatment coverage
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Programs tailored to employees and families by region
- Mentoring, learning programs, leadership development, and education support