GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant for a U.S. Chiropractic Clinic
Support a U.S. chiropractic clinic remotely with insurance verification, claims, billing, and clinical documentation. Track operational metrics and coordinate work across the provider and care team.
Opis
- Confirm patient insurance details after check-in and keep records accurate and up to date.
- Investigate denied claims, help reprocess them, and follow up on missing information.
- Process Explanation of Benefits documents and work through outstanding backlogs.
- Review unpaid insurance balances and patient account concerns, then coordinate their resolution.
- Assist with claims workflows involving Cigna and Veterans Affairs.
- Coordinate vendor payments, including issuing checks when required.
- Check SOAP notes for completion, accuracy, and compliance.
- Monitor missed and canceled appointments and identify scheduling patterns.
- Report on balances, appointment trends, EOB backlogs, denied claims, and other clinic metrics.
- Explain findings and offer practical recommendations in reports as needed.
- Keep communication flowing among the provider, care team, and administrative staff.
- Spot workflow gaps and issues with billing, documentation, scheduling, or patient accounts.
- Suggest workable changes that improve clinic efficiency.
Zahteve
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance verification, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and executive presence.
- Mac OS user.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Proactive, with the ability to anticipate needs.
- Thorough with billing, documentation, and reporting tasks.
- Strong critical thinking and problem-solving ability.
- Patient and emotionally perceptive when supporting a busy provider.
- Confident, organized, and professional in communication.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new workflows.
- Trustworthy and dependable when handling sensitive information.
- Chiropractic clinic experience is a plus.
- Experience with Cigna or Veterans Affairs claims is a plus.
- Experience clearing EOB or billing backlogs is a plus.
- Experience preparing operational or billing reports is a plus.
- Experience mentoring, training, or supporting new team members is a plus.
- Experience working closely with a clinic owner, provider, or senior leader is a plus.
Ugodnosti
- Performance-based pay increase after six months.
- Remote work arrangement.