Rillet je fintech podjetje, ki razvija platformo za načrtovanje virov podjetja (ERP), zasnovano z umetno inteligenco za kompleksne finančne operacije. Njena programska oprema avtomatizira ključne računovodske procese, vključno z upravljanjem glavne knjige, terjatvami, obveznostmi, usklajevanjem bančnih računov in pripoznavanjem prihodkov, hkrati pa podpira organizacije z več pravnimi subjekti in finančno poročanje. Rillet služi podjetjem v sektorjih, kot so finančne storitve, zdravstvo in e-trgovina, ter finančnim ekipam pomaga upravljati poslovne knjige in ohranjati enoten pregled nad finančnimi podatki.
Customer Success Manager – Rillet
Manage enterprise customer relationships and adoption of AI-powered workflows. Help finance teams automate accounting and reporting with Rillet’s AI-native ERP.
Opis
- Manage long-term relationships and outcomes for mid-market and enterprise accounts.
- Build relationships across customer teams and lead success plans, executive reviews, and regular meetings.
- Translate customer and workflow challenges into automated solutions using Rillet AI.
- Deliver product improvements for customer accounts.
- Match product capabilities to customer needs to create practical solutions.
- Train customers and support adoption, retention, expansion, and renewal health.
- Advise on process improvements and identify opportunities to expand accounts.
- Share customer feedback with the founders and Product team promptly.
- Triage support issues with Engineering and coordinate account transitions with Implementation.
- Build expertise in Rillet’s AI-native platform and keep up with its features.
- Represent Rillet with customer empathy and structured problem-solving.
Zahteve
- At least 3 years of Customer Success experience, preferably managing mid-market and enterprise customers.
- Demonstrated success improving retention, adoption, and expansion across a complex customer portfolio.
- Fluency with AI and the ability to explain AI-powered workflows to customers.
- Experience using AI tools in daily work and understanding their capabilities and limitations.
- Comfort engaging executive stakeholders, leading executive business reviews and success planning, and handling escalations.
- Technical aptitude to configure software, learn complex B2B SaaS products, and translate customer needs into workflows.
- Proactive ownership and strong attention to detail.
- Experience in fintech, ERP, or finance software, or familiarity with finance and accounting workflows, is preferred.
- Must be authorized to work in the United States.
- Must not require employer sponsorship now or in the future to work in the United States.
Ugodnosti
- Equity.
- Benefits covering health, wellbeing, time off, family needs, and long-term financial goals.
- Team meals, events, and company gatherings.
- Opportunities to take ownership, broaden responsibilities, and grow professionally.