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Rillet
Rillet
51 – 200 Employees
eCommerceFintechHealthcare
Rillet is a fintech company building an AI-native enterprise resource planning (ERP) platform for complex financial operations. Its software automates core accounting workflows—including general ledger management, accounts receivable, accounts payable, bank reconciliation, and revenue recognition—while supporting multi-entity organizations and financial reporting. Rillet serves businesses in sectors such as financial services, healthcare, and e-commerce, helping finance teams manage their books and maintain a consistent view of financial data.
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Customer Success Manager – Rillet

Manage enterprise customer relationships and adoption of AI-powered workflows. Help finance teams automate accounting and reporting with Rillet’s AI-native ERP.

USUnited StatesCACaliforniaNYNew York
$100,000 – $150,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
ERP

Description

  • Manage long-term relationships and outcomes for mid-market and enterprise accounts.
  • Build relationships across customer teams and lead success plans, executive reviews, and regular meetings.
  • Translate customer and workflow challenges into automated solutions using Rillet AI.
  • Deliver product improvements for customer accounts.
  • Match product capabilities to customer needs to create practical solutions.
  • Train customers and support adoption, retention, expansion, and renewal health.
  • Advise on process improvements and identify opportunities to expand accounts.
  • Share customer feedback with the founders and Product team promptly.
  • Triage support issues with Engineering and coordinate account transitions with Implementation.
  • Build expertise in Rillet’s AI-native platform and keep up with its features.
  • Represent Rillet with customer empathy and structured problem-solving.

Requirements

  • At least 3 years of Customer Success experience, preferably managing mid-market and enterprise customers.
  • Demonstrated success improving retention, adoption, and expansion across a complex customer portfolio.
  • Fluency with AI and the ability to explain AI-powered workflows to customers.
  • Experience using AI tools in daily work and understanding their capabilities and limitations.
  • Comfort engaging executive stakeholders, leading executive business reviews and success planning, and handling escalations.
  • Technical aptitude to configure software, learn complex B2B SaaS products, and translate customer needs into workflows.
  • Proactive ownership and strong attention to detail.
  • Experience in fintech, ERP, or finance software, or familiarity with finance and accounting workflows, is preferred.
  • Must be authorized to work in the United States.
  • Must not require employer sponsorship now or in the future to work in the United States.

Benefits

  • Equity.
  • Benefits covering health, wellbeing, time off, family needs, and long-term financial goals.
  • Team meals, events, and company gatherings.
  • Opportunities to take ownership, broaden responsibilities, and grow professionally.

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