Rillet este o companie de tehnologie financiară care dezvoltă o platformă de planificare a resurselor întreprinderii (ERP) bazată nativ pe inteligență artificială, pentru operațiuni financiare complexe. Software-ul său automatizează fluxurile de lucru contabile esențiale, inclusiv gestionarea registrului general, a creanțelor și datoriilor, reconcilierea bancară și recunoașterea veniturilor, oferind în același timp suport organizațiilor cu mai multe entități și raportării financiare. Rillet deservește companii din sectoare precum serviciile financiare, sănătatea și comerțul electronic, ajutând echipele financiare să își gestioneze evidențele contabile și să păstreze o imagine unitară asupra datelor financiare.
Customer Success Manager – Rillet
Manage enterprise customer relationships and adoption of AI-powered workflows. Help finance teams automate accounting and reporting with Rillet’s AI-native ERP.
Descriere
- Manage long-term relationships and outcomes for mid-market and enterprise accounts.
- Build relationships across customer teams and lead success plans, executive reviews, and regular meetings.
- Translate customer and workflow challenges into automated solutions using Rillet AI.
- Deliver product improvements for customer accounts.
- Match product capabilities to customer needs to create practical solutions.
- Train customers and support adoption, retention, expansion, and renewal health.
- Advise on process improvements and identify opportunities to expand accounts.
- Share customer feedback with the founders and Product team promptly.
- Triage support issues with Engineering and coordinate account transitions with Implementation.
- Build expertise in Rillet’s AI-native platform and keep up with its features.
- Represent Rillet with customer empathy and structured problem-solving.
Cerințe
- At least 3 years of Customer Success experience, preferably managing mid-market and enterprise customers.
- Demonstrated success improving retention, adoption, and expansion across a complex customer portfolio.
- Fluency with AI and the ability to explain AI-powered workflows to customers.
- Experience using AI tools in daily work and understanding their capabilities and limitations.
- Comfort engaging executive stakeholders, leading executive business reviews and success planning, and handling escalations.
- Technical aptitude to configure software, learn complex B2B SaaS products, and translate customer needs into workflows.
- Proactive ownership and strong attention to detail.
- Experience in fintech, ERP, or finance software, or familiarity with finance and accounting workflows, is preferred.
- Must be authorized to work in the United States.
- Must not require employer sponsorship now or in the future to work in the United States.
Beneficii
- Equity.
- Benefits covering health, wellbeing, time off, family needs, and long-term financial goals.
- Team meals, events, and company gatherings.
- Opportunities to take ownership, broaden responsibilities, and grow professionally.