Skai je podjetje na področju B2B trženjskih tehnologij, ki blagovnim znamkam pomaga upravljati oglaševanje v okviru commerce medijev. Njegova omnichannel platforma združuje maloprodajna medijska omrežja, oglaševanje v iskalnikih in oglaševanje na družbenih omrežjih v enem vmesniku, kar tržnikom omogoča celovit pregled nad uspešnostjo kampanj in naložbami. Orodja, ki jih poganja umetna inteligenca, oglaševalske podatke pretvarjajo v uporabne strategije ter ekipam pomagajo optimizirati medijske programe, zmanjšati razdrobljenost in podpirati rast blagovnih znamk v kanalih digitalne trgovine.
Client Success Manager, Paid Search — Skai (Hybrid, Los Angeles)
Guide Skai clients in adopting its marketing platform and improving paid search ROI. The role covers training, campaign strategy, retention, and account growth.
Opis
- Manage clients’ use of the Skai platform.
- Build client retention and identify opportunities to grow accounts.
- Train clients on the Skai platform at onboarding and on an ongoing basis.
- Advise on technical issues, best practices, and strategy for Google Ads and Microsoft Advertising.
- Connect clients’ business goals with Skai capabilities and measurable results.
- Lead regular, proactive client communications, including recurring meetings and office hours.
- Record meeting summaries, action owners, dates, and client goals.
- Coordinate with Client Success Directors and product, technical, and support teams.
- Use AI to prepare for calls, summarize discussions, personalize communication, and document work, applying judgment and review.
- Address issues proactively and uphold strong client satisfaction.
- Help clients translate platform use into measurable ROI, with an initial focus on Paid Search.
Zahteve
- Bachelor of Arts or Bachelor of Science degree.
- Practical experience implementing and managing paid search campaigns, including responsive ads, shopping campaigns, automated cross-channel formats such as AIMax and PMax, and ad extensions.
- At least two years of experience in client services and/or technical project management.
- Strong project coordination, organization, and time management skills.
- Working knowledge of media and strong technical fluency.
- Experience managing campaigns on channels such as Amazon, Google, Meta, and OpenAI (ChatGPT).
- Strong written and verbal communication and interpersonal skills.
- Demonstrated problem-solving ability.
- Ability to work independently and collaboratively.
- Ability to conduct detailed client audits and identify needs, workflow gaps, and opportunities for ongoing improvement.
- Comfort using AI tools for client preparation, communication, and documentation.
- Experience working with local and virtual teams.
- Willingness to travel occasionally.
- Confidence presenting to internal and external audiences and adapting messages to different groups.
- Microsoft Excel, basic JavaScript, and HTML experience are a plus.
- Retail Media Network experience is an additional plus.
- AI builder skills are an additional plus.
- Experience with a media agency, Skai, or another advertising platform is preferred.
Ugodnosti
- Additional bonus compensation.
- Hybrid work arrangement combining home and office.
- Equal opportunity employer committed to an inclusive workplace.
- Reasonable accommodations for qualified applicants with disabilities.