Skai ir B2B mārketinga tehnoloģiju uzņēmums, kas palīdz zīmoliem pārvaldīt reklāmu tirdzniecības medijos. Tā daudzkanālu platforma vienā saskarnē apvieno mazumtirdzniecības mediju tīklus, meklētājprogrammu reklāmu un reklāmu sociālajos plašsaziņas līdzekļos, sniedzot mārketinga speciālistiem vienotu pārskatu par kampaņu rezultātiem un ieguldījumiem. Ar mākslīgo intelektu darbināmi rīki pārvērš reklāmas datus praktiski izmantojamās stratēģijās, palīdzot komandām optimizēt mediju programmas, mazināt sadrumstalotību un atbalstīt zīmola izaugsmi digitālās tirdzniecības kanālos.
Client Success Manager, Paid Search — Skai (Hybrid, Los Angeles)
Guide Skai clients in adopting its marketing platform and improving paid search ROI. The role covers training, campaign strategy, retention, and account growth.
Apraksts
- Manage clients’ use of the Skai platform.
- Build client retention and identify opportunities to grow accounts.
- Train clients on the Skai platform at onboarding and on an ongoing basis.
- Advise on technical issues, best practices, and strategy for Google Ads and Microsoft Advertising.
- Connect clients’ business goals with Skai capabilities and measurable results.
- Lead regular, proactive client communications, including recurring meetings and office hours.
- Record meeting summaries, action owners, dates, and client goals.
- Coordinate with Client Success Directors and product, technical, and support teams.
- Use AI to prepare for calls, summarize discussions, personalize communication, and document work, applying judgment and review.
- Address issues proactively and uphold strong client satisfaction.
- Help clients translate platform use into measurable ROI, with an initial focus on Paid Search.
Prasības
- Bachelor of Arts or Bachelor of Science degree.
- Practical experience implementing and managing paid search campaigns, including responsive ads, shopping campaigns, automated cross-channel formats such as AIMax and PMax, and ad extensions.
- At least two years of experience in client services and/or technical project management.
- Strong project coordination, organization, and time management skills.
- Working knowledge of media and strong technical fluency.
- Experience managing campaigns on channels such as Amazon, Google, Meta, and OpenAI (ChatGPT).
- Strong written and verbal communication and interpersonal skills.
- Demonstrated problem-solving ability.
- Ability to work independently and collaboratively.
- Ability to conduct detailed client audits and identify needs, workflow gaps, and opportunities for ongoing improvement.
- Comfort using AI tools for client preparation, communication, and documentation.
- Experience working with local and virtual teams.
- Willingness to travel occasionally.
- Confidence presenting to internal and external audiences and adapting messages to different groups.
- Microsoft Excel, basic JavaScript, and HTML experience are a plus.
- Retail Media Network experience is an additional plus.
- AI builder skills are an additional plus.
- Experience with a media agency, Skai, or another advertising platform is preferred.
Priekšrocības
- Additional bonus compensation.
- Hybrid work arrangement combining home and office.
- Equal opportunity employer committed to an inclusive workplace.
- Reasonable accommodations for qualified applicants with disabilities.