ASSA ABLOY Opening Solutions razvija in izdeluje varnostne tehnologije za stavbe in objekte. Njen portfelj vključuje mehanske in elektromehanske sisteme zaklepanja, rešitve za nadzor dostopa ter povezane izdelke, ki podpirajo varen dostop in gibanje v stanovanjskih, poslovnih in javnih prostorih. Podjetje oskrbuje različne sektorje, vključno z gradbeništvom, zdravstvom in proizvodnjo, z rešitvami za bolnišnice, šole, delovna mesta in druge skupne objekte.
Account Representative - Hybrid, United States
Manage client accounts and provide high-touch service for ASSA ABLOY Opening Solutions. Support West Coast business hours while coordinating requests, orders, and follow-through with internal teams.
Opis
- Act as the main contact for assigned clients
- Develop lasting, trust-based customer relationships
- Assess client needs and provide personalized guidance
- Address questions and concerns from clients and sales representatives
- Resolve issues with professionalism, discretion, and care
- Identify emerging needs and recommend proactive solutions
- Maintain accounts, provide status updates, and coordinate services
- Process client requests, orders, and follow-up activities accurately
- Coordinate between clients and internal teams to support timely execution
- Provide a high-touch service experience consistent with luxury brand standards
- Build expert knowledge of products, craftsmanship, and brand positioning
- Work closely with Customer Care, Marketing, and Operations
- Attend monthly in-office collaboration sessions and training
- Keep client accounts and interactions current in CRM systems
- Monitor service activity and produce reports, documentation, and client communications
Zahteve
- Two to five years of experience in customer service, account coordination, or client support
- Strong written, verbal, and interpersonal communication abilities
- Capacity to balance competing priorities in a fast-paced setting
- Working knowledge of CRM platforms and business tools including Outlook, Teams, Excel, and Salesforce
- Ability to work independently in a remote setting with consistent accountability
- Proven ability to build and sustain strong professional relationships
- Customer-focused approach with careful attention to detail
- Well-organized approach to prioritizing and completing work
- Ability to manage multiple client relationships independently
- Proficiency with CRM platforms and digital collaboration tools
Ugodnosti
- Paid sick and vacation leave
- Twelve paid holidays
- Job-protected leave in accordance with applicable law
- Medical, dental, vision, and life insurance coverage
- Optional supplemental critical illness, hospital, accident, and indemnity coverage
- Health and flexible spending accounts, subject to eligibility
- 401(k) plan with employer contributions and matching, subject to plan eligibility
- Training and professional development opportunities