Cognativ Inc este o firmă de consultanță în servicii tehnologice și inginerie, care lucrează cu firme de private equity, companii aflate în creștere și startupuri. Echipele sale dezvoltă și extind software pentru întreprinderi, fundații de date și analiză, precum și produse bazate pe inteligență artificială și ajută organizațiile să consolideze tehnologia după achiziții. Compania oferă și conducere inginerească și sprijină operațiunile tehnologice în portofolii cu mai multe entități. Activitatea sa acoperă etapele timpurii de dezvoltare a produselor, inclusiv MVP-uri, până la sisteme și infrastructură pregătite pentru producție.
Senior Microsoft Dynamics 365 Customer Insights Consultant
Lead Customer Insights – Journeys implementation, data migration, and CRM marketing automation for business and technical teams in Brazil. This hybrid role connects customer data with campaign workflows across Microsoft applications.
Descriere
- Build and configure customer journeys with Microsoft Dynamics 365 Customer Insights – Journeys.
- Oversee customer data migration, from mapping and transformation through validation and reconciliation.
- Set up customer segments, triggers, journey orchestration, and audience targeting.
- Create marketing automation workflows for customer engagement and campaign delivery.
- Connect Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications.
- Maintain data accuracy, consistency, and integrity during migration.
- Work with business, marketing, and technical stakeholders to gather needs and deliver solutions.
- Resolve issues involving customer journeys, data migration, integrations, and CRM configuration.
- Assist with testing, deployment, documentation, and post-launch work.
- Apply Microsoft guidance for security, performance, scalability, and maintainability.
Cerințe
- Bring 10 or more years of experience with Microsoft technologies and CRM platforms.
- Have at least five years of hands-on experience with Microsoft Dynamics 365 Customer Insights.
- Demonstrate strong experience designing and implementing Customer Insights – Journeys.
- Have practical experience in customer data migration, mapping, transformation, validation, and reconciliation.
- Understand Dynamics 365 CRM architecture and data models.
- Have experience with marketing automation, customer segmentation, campaign management, and customer engagement workflows.
- Have experience gathering requirements, designing solutions, testing, and implementation.
- Familiarity with Power Platform tools such as Power Automate and Dataverse is preferred.
- Bring strong analytical, troubleshooting, and problem-solving abilities.
- Communicate effectively and manage stakeholder relationships well.
- Microsoft Dynamics 365 or Customer Insights certifications are an advantage.
Beneficii
- Flexible hybrid working arrangements.
- Opportunities for professional growth and development.
- Work with an international team of experienced engineers in a positive environment.
- A friendly, supportive, and relaxed office environment.