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GuideWell Source
GuideWell Source
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăConsultanță
GuideWell Source face parte din familia GuideWell și activează în domeniile furnizării de servicii medicale, asigurărilor de sănătate și consultanței. Compania dezvoltă și introduce pe piață soluții de sănătate, inclusiv modele de îngrijire concepute pentru îmbunătățirea rezultatelor pacienților și consolidarea implicării consumatorilor. Serviciile sale includ, de asemenea, sprijin administrativ și procesarea solicitărilor pentru programele Medicare și Medicaid statale și federale, ajutând organizațiile din domeniul sănătății să gestioneze operațiuni complexe, cu accent pe fiabilitate și excelență operațională.
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Senior IT Director, GuideWell Source (Remote - United States)

Lead GuideWell Source’s enterprise application platforms, DevOps, reliability, IT service management, and technology controls. Oversee technology operations, lifecycle management, compliance, and service quality across the organization.

USStatele Unite ale Americii
180.000 $ – 292.500 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăDirector
CloudETLITSMServiceNow

Descriere

  • Manage application hosting and platform environments spanning web, databases, big data, PaaS, and middleware
  • Direct operational support for SaaS and third-party applications, including vendor relationships and service-level performance
  • Oversee enterprise integration and batch services, including APIs, messaging, ETL/ELT, and scheduled processing
  • Lead DevOps, CI/CD, platform engineering, and automation capabilities
  • Manage the enterprise GenAI platform with the Office of the CTO and support AI governance
  • Oversee observability platforms for monitoring, logging, tracing, and telemetry
  • Own the enterprise ITSM platform, including its roadmap, performance, and adoption
  • Direct incident, problem, and change management, including Major Incident Management for Sev-1 and Sev-2 events and executive communications
  • Manage configuration management and the CMDB
  • Oversee IT asset and software license management
  • Direct technology lifecycle management, including end-of-life and end-of-support tracking and remediation planning
  • Coordinate technology-control responses for compliance, audits, and vulnerability management
  • Lead workforce IAM operations, including joiner, mover, and leaver provisioning, access requests, and access certification
  • Develop director- and senior-manager-level leaders across both organizational towers
  • Govern internal and partner-delivered sourcing, SLA management, and performance oversight
  • Manage tower-level KPIs and scorecards to guide investment, staffing, and process decisions
  • Partner with Finance and the Office of the CTO on TBM cost pools and unit economics
  • Represent Operations Delivery & Reliability in architecture, change, risk, resilience, executive, and leadership forums
  • Advance continuous improvement through ITIL 4 and Lean practices

Cerințe

  • At least 7 years of progressively responsible IT leadership experience
  • Direct experience with application platforms or platform engineering and/or IT service management and service reliability in a complex, matrixed organization
  • Experience managing director-level or senior-manager-level technical leaders
  • Strong practical expertise in several areas, including application hosting, PaaS, enterprise integration and APIs, batch processing, DevOps and CI/CD, automation, observability, monitoring, and cloud-native application platforms
  • Solid ITSM and ITIL foundation covering incident, problem, change, configuration, and service-level management
  • ServiceNow platform ownership experience is strongly preferred
  • ITIL 4 certification is an advantage
  • Experience leading Major Incident Management and structured problem-solving or post-incident review processes
  • Experience with IT asset and software license management, technology lifecycle and currency management, and compliance, audit, and vulnerability remediation
  • Familiarity with IAM operations, access certification, identity infrastructure, and information security
  • Exposure to GenAI platform enablement and AI governance is an advantage
  • Experience managing outsourced application support and run operations, including SLA and performance governance
  • Ability to translate strategy into an actionable execution roadmap
  • Strong business and financial judgment
  • Excellent executive presence, written and verbal communication, and stakeholder management skills
  • Experience with Lean or continuous improvement methodologies is an advantage
  • At least 5 years of direct supervisory or management experience
  • Bachelor’s degree in a related field or equivalent experience
  • Ability to travel to multiple work locations
  • Ability to climb and descend ladders, stairs, or other equipment

Beneficii

  • Medical, dental, vision, life, and global travel health insurance
  • Short- and long-term disability programs
  • Leave programs supporting personal circumstances
  • Retirement Savings Plan with employer matching
  • Paid time off
  • Volunteer time off
  • 10 paid holidays
  • 2 well-being days
  • Additional voluntary benefits
  • Comprehensive wellness program
  • Potential eligibility for incentive or commission compensation
  • Annual performance reviews with pay-for-performance consideration for base-pay increases

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