Argano este o firmă de consultanță în management și transformare digitală, care ajută companiile să își îmbunătățească operațiunile prin strategie de afaceri, consultanță pentru performanță și implementarea tehnologiilor. Serviciile sale acoperă migrarea în cloud, dezvoltarea și asistența aplicațiilor, sistemele ERP și aplicațiile de business, precum și serviciile gestionate. Argano activează și în domeniile inteligenței artificiale generative și agentice, al orchestrării și guvernanței IA, al ingineriei datelor, depozitelor de date și inteligenței de afaceri, ajutând organizațiile să integreze aceste capabilități în fluxurile operaționale de lucru. Compania deservește clienți din sectoarele lanțului de aprovizionare și logisticii, comerțului cu amănuntul și bunurilor de consum, producției, sănătății și științelor vieții, serviciilor financiare și construcțiilor.
Senior Director of Client Engagement
Lead executive relationships and account growth at Argano, a digital consultancy. Oversee service delivery, client retention, and strategic partnerships.
Statele Unite ale Americii190.000 $ – 225.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăDirectorDescriere
- Build and sustain relationships with senior client stakeholders.
- Advise clients on strategies and solutions that advance their business goals.
- Grow existing accounts and identify new sources of revenue.
- Strengthen client satisfaction, retention, and long-term partnerships through active account management.
- Work with delivery teams to ensure projects, programs, and managed services meet client needs.
- Coordinate with sales, consulting, delivery, and recruiting teams to match resources and expertise to client requirements.
- Run executive business reviews, sharing performance data, project updates, risks, and recommendations with client leaders.
- Lead contract negotiations and manage renewals, statements of work, and commercial discussions.
- Track engagement health and address risks that could affect client outcomes.
- Contribute to proposals, client presentations, and business development efforts.
- Find ways to extend service offerings and strengthen client relationships.
- Coach Client Engagement Managers and other client-facing staff.
- Support organizational planning, forecasting, and growth initiatives.
- Follow industry shifts, new technologies, and market developments to inform client work.
Cerințe
- Bachelor’s degree in business administration, management, information technology, or a related field.
- 12 or more years of experience in client engagement, consulting, account management, professional services, or business development.
- At least 7 years of leadership experience managing strategic client relationships and customer-facing teams.
- Demonstrated success managing and growing multimillion-dollar client accounts.
- A track record of meeting revenue growth, client retention, and profitability goals.
- Executive presence and the ability to influence senior and C-level leaders.
- Strong communication, presentation, negotiation, and relationship management skills.
- Financial and operational management experience, including forecasting, budgeting, and revenue planning.
- Experience leading complex consulting, transformation, or professional services engagements.
- Willingness to travel as needed for client work and business development.
- Experience in consulting, technology services, professional services, or business transformation.
- Knowledge of enterprise business applications and digital transformation initiatives.
- An MBA or advanced degree in business, management, or a related field.
- Experience managing enterprise strategic accounts.
- Ability to lead cross-functional teams in a matrixed organization.