Argano is a digital transformation and management consulting firm that helps enterprises improve operations through business strategy, performance consulting, and technology implementation. Its services span cloud migration, application development and support, ERP and business applications, and managed services. Argano also works across generative and agentic AI, AI orchestration and governance, data engineering, warehousing, and business intelligence, helping organizations incorporate these capabilities into operational workflows. Its work serves clients in supply chain and logistics, retail and consumer goods, manufacturing, healthcare and life sciences, financial services, and construction.
Senior Director of Client Engagement
Lead executive relationships and account growth at Argano, a digital consultancy. Oversee service delivery, client retention, and strategic partnerships.
Америка Құрама Штаттары190 000 $ – 225 000 $ / жыл
ҚашықтанТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліДиректорСипаттама
- Build and sustain relationships with senior client stakeholders.
- Advise clients on strategies and solutions that advance their business goals.
- Grow existing accounts and identify new sources of revenue.
- Strengthen client satisfaction, retention, and long-term partnerships through active account management.
- Work with delivery teams to ensure projects, programs, and managed services meet client needs.
- Coordinate with sales, consulting, delivery, and recruiting teams to match resources and expertise to client requirements.
- Run executive business reviews, sharing performance data, project updates, risks, and recommendations with client leaders.
- Lead contract negotiations and manage renewals, statements of work, and commercial discussions.
- Track engagement health and address risks that could affect client outcomes.
- Contribute to proposals, client presentations, and business development efforts.
- Find ways to extend service offerings and strengthen client relationships.
- Coach Client Engagement Managers and other client-facing staff.
- Support organizational planning, forecasting, and growth initiatives.
- Follow industry shifts, new technologies, and market developments to inform client work.
Талаптар
- Bachelor’s degree in business administration, management, information technology, or a related field.
- 12 or more years of experience in client engagement, consulting, account management, professional services, or business development.
- At least 7 years of leadership experience managing strategic client relationships and customer-facing teams.
- Demonstrated success managing and growing multimillion-dollar client accounts.
- A track record of meeting revenue growth, client retention, and profitability goals.
- Executive presence and the ability to influence senior and C-level leaders.
- Strong communication, presentation, negotiation, and relationship management skills.
- Financial and operational management experience, including forecasting, budgeting, and revenue planning.
- Experience leading complex consulting, transformation, or professional services engagements.
- Willingness to travel as needed for client work and business development.
- Experience in consulting, technology services, professional services, or business transformation.
- Knowledge of enterprise business applications and digital transformation initiatives.
- An MBA or advanced degree in business, management, or a related field.
- Experience managing enterprise strategic accounts.
- Ability to lead cross-functional teams in a matrixed organization.