Wolters Kluwer dezvoltă informații profesionale, software și servicii pentru persoanele care lucrează în domeniul sănătății, dreptului, contabilității, fiscalității, finanțelor, auditului, gestionării riscurilor, conformității și reglementărilor. Produsele sale îi ajută pe medici, asistenți medicali și profesioniști din afaceri și domeniul juridic să organizeze activități complexe, să ia decizii informate și să facă față unor provocări exigente. Compania operează în peste 180 de țări și are mai mult de 21.000 de angajați, reunind expertiză în domeniul sănătății, al serviciilor juridice și al consultanței. Organizația sa de cariere sprijină oportunități pentru profesioniștii interesați să creeze instrumente și resurse informaționale utilizate în aceste sectoare.
Senior CX/UX Researcher, AI Innovation for Tax & Accounting
Lead mixed-methods research for Wolters Kluwer’s AI-focused tax and accounting products. Turn customer insights into product strategy, roadmaps, and better workflows.
Descriere
- Lead and deliver complex user research that uncovers opportunities for business value and stronger user experiences
- Combine qualitative and quantitative evidence using mixed research methods
- Share research insights with senior stakeholders and executives to shape product and business decisions
- Distill findings into executive summaries, workshops, and practical recommendations
- Work with designers, product managers, and engineers to embed insights into design and product roadmaps
- Maintain research insights and supporting artifacts in a centralized repository
- Guide the development and ongoing refinement of user personas, archetypes, and journey maps
- Partner with Research Operations to establish consistent research materials, frameworks, and processes
- Promote relevant industry developments, tools, and methods, with particular emphasis on AI and agentic technologies
- Report to the Manager, CX/UX Research
Cerințe
- Bachelor’s degree in design, HCI, behavioral sciences, or a related discipline, or equivalent relevant experience paired with advanced UX certification or training
- At least five years of experience in user research for digital solutions
- Proven ability to lead research planning and execution
- Experience designing and directing complex, multi-phase studies connected to business and product strategy
- Advanced capability in qualitative and quantitative user-data analysis
- Ability to create clear, sophisticated, and persuasive research reports for audiences including executives
- Expertise presenting research findings to varied audiences
- Strong collaboration and influencing skills across design, product management, engineering, and related disciplines
- Working knowledge of AI, agentic workflows, and their use in research and product development
- Experience assessing emerging interaction patterns and shaping strategy for AI and agentic solutions
- Advanced UX certification or training is required when equivalent experience is used instead of a bachelor’s degree
- Master’s degree preferred
- B2B experience with enterprise solutions preferred
- Familiarity with tax and accounting products and customer workflows preferred
- Experience with Great Question or UserZoom preferred
- Experience gathering and reporting user data through Pendo or other analytics platforms preferred
- Be prepared to present a prior project showing how you scoped research and communicated findings to create business impact during the interview
Beneficii
- Medical, dental, and vision coverage
- 401(k) plan
- Flexible spending and health savings accounts
- Commuter benefits
- Tuition assistance
- Vacation and sick leave
- Paid parental leave
- Bonus eligibility
- Hybrid schedule requiring eight days per month at the nearest office within 50 miles