CloudTalk
CloudTalk
201 – 500 Angajați
B2BSaaSTelecomunicații
CloudTalk este o companie B2B SaaS din sectorul telecomunicațiilor, care oferă software pentru apeluri de afaceri bazat pe inteligență artificială, destinat echipelor de vânzări și de asistență pentru clienți. Platforma sa reunește apelarea automată, rutarea apelurilor, analiza datelor, integrările cu sisteme CRM și conectivitatea prin SMS și WhatsApp, ajutând echipele responsabile de venituri să gestioneze mai eficient conversațiile cu clienții. CloudTalk oferă și suport pentru apeluri internaționale prin numere locale în peste 160 de țări, combinând instrumente de comunicare și informații despre performanță într-o singură platformă.

Senior Content Team Lead at CloudTalk (Remote, Slovakia)

Lead six copywriters at CloudTalk, an AI-powered business phone platform. Drive SEO performance, LLM visibility, editorial excellence, and content-generated pipeline.

Descriere

  • Lead, mentor, and develop a six-person copywriting team
  • Run 1:1s, provide feedback, support career growth, and hire as needed
  • Define expectations for output, quality, and ownership
  • Foster a culture of open feedback and continuous improvement
  • Set editorial standards for accuracy, depth, voice, structure, and product alignment
  • Review and edit content before publication
  • Build team capabilities while reducing reliance on individual review
  • Ensure content reflects the brand voice and product functionality
  • Apply AI tools to make content workflows faster and more effective
  • Work with SEO on keyword strategy, topic clusters, briefs, and content updates
  • Optimize content for traditional search and LLM responses using structure, entities, citations, and freshness
  • Coordinate with web, technical SEO, and design on publishing, templates, internal links, and site performance
  • Partner with Product Marketing and Sales to address customer needs and support the buying journey
  • Turn team OKRs into quarterly content plans and weekly execution cadences
  • Monitor rankings, LLM visibility, organic traffic, conversions, and content-sourced pipeline
  • Evaluate results, expand successful initiatives, discontinue ineffective work, and report performance
  • Advise on future content investment priorities

Cerințe

  • At least three years of content experience in B2B SaaS
  • At least one year managing writers or a content team
  • Demonstrated success using content to generate measurable traffic, conversions, and pipeline
  • Strong command of SEO principles
  • Interest in how LLMs and AI search systems select and cite content
  • Excellent English-language editing skills
  • A data-informed working style
  • Proficiency with GA4, Search Console, Ahrefs, Semrush, or comparable tools
  • Experience using OKRs
  • A builder mindset and openness to feedback
  • Experience in telephony, VoIP, contact centers, customer experience, or sales technology is a plus
  • Experience with HubSpot CMS is a plus
  • Experience creating AI-assisted content workflows is a plus
  • Additional language skills are a plus

Beneficii

  • Unlimited paid time off
  • Fully remote work or access to a European hub, depending on the team
  • Flexible working hours
  • Regular 1:1 sessions with an in-house coach
  • Transparent job levels and career development framework
  • Opportunity to earn equity over time based on seniority, tenure, and impact
  • Four additional company-wide days off annually through Recharge Fridays
  • Referral rewards of up to €5,000
  • Two company offsites each year
  • Annual CloudTalk merchandise

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