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eToro
eToro
1.001 – 5.000 Angajați
Sponsor pentru viza H1BComerț electronicFinanțeFintech
eToro este o companie de tehnologie financiară care a creat o platformă de investiții sociale, fondată în 2007 pentru a face accesul la piețele globale mai ușor de abordat. Comunitatea sa online le permite utilizatorilor să discute despre piețele financiare, să împărtășească strategii de investiții și să exploreze o gamă variată de active, inclusiv acțiuni, criptoactive, mărfuri, fonduri tranzacționate la bursă și contracte pentru diferență (CFD). Platforma combină instrumentele de investiții cu funcții sociale pentru utilizatori din întreaga lume, subliniind totodată că tranzacționarea implică riscuri și că CFD-urile pot genera pierderi semnificative.
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Locurile de muncă ale companiei

Senior Client Service Manager at eToro - Germany (Hybrid)

Support German-speaking investors on eToro’s trading and investing platform by explaining financial markets, resolving complex client inquiries, and strengthening long-term retention.

DEGermaniaHibridNormă întreagăSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Serve as clients’ primary dedicated point of contact
  • Deliver high-quality service aligned with eToro’s culture and values
  • Proactively engage with clients by phone and email
  • Discuss financial markets and explain investment strategies
  • Show clients the full capabilities of the eToro platform
  • Represent the eToro brand while providing informed guidance on products and services
  • Oversee the client journey from education through long-term retention
  • Resolve complex inquiries and high-priority client issues

Cerințe

  • Professional fluency in German and English is required
  • Strong, genuine interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart Portfolios, and CFDs
  • Proven experience in a client-facing financial services role, such as account management, retention, or customer service
  • Ability to explain complex financial topics clearly, simply, and engagingly
  • Highly organized, with the ability to manage competing priorities in a fast-paced environment
  • Proactive, self-directed, and focused on achieving targets
  • Strong ambition to succeed and support team objectives
  • Excellent interpersonal and collaboration skills
  • Ability to learn new products quickly and respond to changing market trends
  • Ability to use AI tools to automate routine work, improve client communications, and support account growth
  • Bachelor’s degree in finance, economics, or a related field is highly desirable

Beneficii

  • The posting does not specify benefits or additional compensation.

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