eToro
eToro
eToro is a fintech company behind a social investment platform founded in 2007 to make access to global markets more approachable. Its online community enables users to discuss financial markets, share investment strategies, and explore a range of assets, including stocks, cryptoassets, commodities, exchange-traded funds, and CFDs. The platform combines investing tools with social features for users around the world, while emphasizing that trading carries risk and that CFDs can result in significant losses.

Senior Client Service Manager at eToro - Germany (Hybrid)

Support German-speaking investors on eToro’s trading and investing platform by explaining financial markets, resolving complex client inquiries, and strengthening long-term retention.

Description

  • Serve as clients’ primary dedicated point of contact
  • Deliver high-quality service aligned with eToro’s culture and values
  • Proactively engage with clients by phone and email
  • Discuss financial markets and explain investment strategies
  • Show clients the full capabilities of the eToro platform
  • Represent the eToro brand while providing informed guidance on products and services
  • Oversee the client journey from education through long-term retention
  • Resolve complex inquiries and high-priority client issues

Requirements

  • Professional fluency in German and English is required
  • Strong, genuine interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart Portfolios, and CFDs
  • Proven experience in a client-facing financial services role, such as account management, retention, or customer service
  • Ability to explain complex financial topics clearly, simply, and engagingly
  • Highly organized, with the ability to manage competing priorities in a fast-paced environment
  • Proactive, self-directed, and focused on achieving targets
  • Strong ambition to succeed and support team objectives
  • Excellent interpersonal and collaboration skills
  • Ability to learn new products quickly and respond to changing market trends
  • Ability to use AI tools to automate routine work, improve client communications, and support account growth
  • Bachelor’s degree in finance, economics, or a related field is highly desirable

Benefits

  • The posting does not specify benefits or additional compensation.

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