American College of Cardiology este o societate medicală profesională nonprofit, axată pe îmbunătățirea îngrijirii cardiovasculare și a rezultatelor pentru pacienți. Activitatea sa sprijină specialiștii clinici în cardiologie prin ghiduri clinice, educație acreditată și certificare, publicații științifice, inclusiv familia de reviste JACC, registre naționale, inițiative de îmbunătățire a calității, conferințe, activități de promovare și reprezentare, precum și educația pacienților. Organizația contribuie, de asemenea, la dezvoltarea cercetării cardiovasculare, a dezvoltării profesionale și a politicilor menite să prevină și să trateze bolile cardiovasculare.
Senior Accreditation and NCDR Account Management Specialist - Washington, DC Hybrid
Senior specialist supporting customer accounts, onboarding, contracts, payments, and Salesforce data for ACC accreditation and cardiovascular registry programs. Hybrid position based in Washington, DC.
Descriere
- Manage accounts across the Accreditation and NCDR registry and quality-program portfolio
- Deliver consistent, concise customer support through written and verbal communication
- Assist with onboarding, annual renewals, inquiry resolution, contracts, amendments, and payment processing
- Process invoices and code payments according to ACC Finance Department procedures
- Apply contract procedures and advise customers on products, contracts, and amendments
- Use Accreditation/NCDR Salesforce, ACC Salesforce, and NCDR.com to onboard, maintain, and terminate customer accounts
- Review, clean, and maintain customer and opportunity records across systems
- Help foster innovation and a collaborative team environment that supports psychological safety
- Maintain digital records for master agreements, amendments, and data release consent forms
Cerințe
- At least six years of relevant account management experience with a high school diploma, or at least two years with a bachelor's degree
- Demonstrated client-service focus with the ability to address questions and complaints
- Account management experience covering contracting, billing, or collections
- Highly organized, adaptable, and dependable in meeting deadlines
- Able to work productively both independently and collaboratively
- Able to consult and coordinate with stakeholders across functions and organizational levels
- Strong verbal and written communication skills with a clear, concise style
- Typing speed of at least 45 words per minute
- Proficient with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Comfortable using computer applications and video conferencing platforms
- Willingness to attend a required annual off-site meeting for one week
- Contract negotiation capability, familiarity with legal terminology, and commercial or government contract experience preferred
- Experience with CRM technologies preferred
- Willingness and ability to learn Salesforce, including pursuing SuperBadges or certifications, preferred
- Experience with project management platforms such as Monday.com preferred
- Familiarity with project management principles, Agile SCRUM, or process improvement methods preferred
- Knowledge of HIPAA preferred
Beneficii
- Medical, dental, and vision coverage
- Basic life insurance
- Short- and long-term disability coverage
- Optional supplemental insurance plans
- Generous paid time off with vacation and sick leave available at the start of employment
- 12 paid holidays
- Organization-wide closure during the final week of the year
- Parental leave
- Two community service days
- Half-day summer Fridays
- Tuition assistance
- 10% retirement contribution after one year of service
- Hybrid work arrangement
- Travel for the annual off-site meeting when required