The American College of Cardiology is a nonprofit professional medical society focused on improving cardiovascular care and patient outcomes. Its work supports cardiology clinicians through clinical guidelines, accredited education and certification, scientific publishing including the JACC family of journals, national registries, quality-improvement initiatives, conferences, advocacy, and patient education. The organization also helps advance cardiovascular research, professional development, and policy aimed at preventing and treating cardiovascular disease.
Senior Accreditation and NCDR Account Management Specialist - Washington, DC Hybrid
Senior specialist supporting customer accounts, onboarding, contracts, payments, and Salesforce data for ACC accreditation and cardiovascular registry programs. Hybrid position based in Washington, DC.
United States
Washington$81,000 – $89,000 / year
HybridFull-timeSeniorEnglish RequiredAccount ManagerSalesDescription
- Manage accounts across the Accreditation and NCDR registry and quality-program portfolio
- Deliver consistent, concise customer support through written and verbal communication
- Assist with onboarding, annual renewals, inquiry resolution, contracts, amendments, and payment processing
- Process invoices and code payments according to ACC Finance Department procedures
- Apply contract procedures and advise customers on products, contracts, and amendments
- Use Accreditation/NCDR Salesforce, ACC Salesforce, and NCDR.com to onboard, maintain, and terminate customer accounts
- Review, clean, and maintain customer and opportunity records across systems
- Help foster innovation and a collaborative team environment that supports psychological safety
- Maintain digital records for master agreements, amendments, and data release consent forms
Requirements
- At least six years of relevant account management experience with a high school diploma, or at least two years with a bachelor's degree
- Demonstrated client-service focus with the ability to address questions and complaints
- Account management experience covering contracting, billing, or collections
- Highly organized, adaptable, and dependable in meeting deadlines
- Able to work productively both independently and collaboratively
- Able to consult and coordinate with stakeholders across functions and organizational levels
- Strong verbal and written communication skills with a clear, concise style
- Typing speed of at least 45 words per minute
- Proficient with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Comfortable using computer applications and video conferencing platforms
- Willingness to attend a required annual off-site meeting for one week
- Contract negotiation capability, familiarity with legal terminology, and commercial or government contract experience preferred
- Experience with CRM technologies preferred
- Willingness and ability to learn Salesforce, including pursuing SuperBadges or certifications, preferred
- Experience with project management platforms such as Monday.com preferred
- Familiarity with project management principles, Agile SCRUM, or process improvement methods preferred
- Knowledge of HIPAA preferred
Benefits
- Medical, dental, and vision coverage
- Basic life insurance
- Short- and long-term disability coverage
- Optional supplemental insurance plans
- Generous paid time off with vacation and sick leave available at the start of employment
- 12 paid holidays
- Organization-wide closure during the final week of the year
- Parental leave
- Two community service days
- Half-day summer Fridays
- Tuition assistance
- 10% retirement contribution after one year of service
- Hybrid work arrangement
- Travel for the annual off-site meeting when required