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Neogen Corporation
Neogen Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAgriculturăAlimente și băuturiBiotehnologie
Neogen Corporation dezvoltă soluții și servicii de biotehnologie care sprijină siguranța alimentară de-a lungul întregului lanț alimentar. Activitatea sa deservește organizații din domeniul procesării alimentelor, al proteinelor de origine animală și al agriculturii, ajutându-le să protejeze aprovizionarea globală cu alimente și să își îmbunătățească practicile de producție. Neogen oferă, de asemenea, soluții pentru animale de companie și animale de performanță și activează în domeniile științelor vieții și toxicologiei.
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Remote Key Accounts Manager - Cattle Genomics | Neogen

Manage strategic cattle genomics accounts for Neogen, supporting genomic results, customer implementation, communications, and account initiatives. This remote role serves customers in Nebraska and involves cross-functional collaboration across sales, support, laboratory, IT, and marketing teams.

USStatele Unite ale AmericiiNENebraskaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Descriere

  • Act as the primary contact for assigned corporate accounts and high-value end users
  • Drive adoption of genomic products and solutions within assigned accounts to support growth and financial goals
  • Support customers with genomic tool implementation, operational efficiency, project delivery, and issue resolution
  • Build knowledge of customer business models, operating requirements, and priorities
  • Oversee the generation, delivery, and interpretation of genomic results
  • Maintain accurate, timely, and decision-ready genomic reports and results
  • Keep customer records current and create or track key performance metrics
  • Work with Sales to assess customer needs, coordinate account activities, and support implementation plans
  • Collaborate with Sales, Customer Support, IT, Lab Operations, Marketing, and other teams on account strategies and customer programs
  • Recommend improvements to internal processes, operating efficiency, and the customer experience
  • Lead or contribute to cross-functional projects that improve service, workflows, reporting, and account support
  • Investigate customer questions and help resolve escalated issues
  • Take part in customer service training, team meetings, planning, and departmental initiatives
  • Support genomic product marketing through training materials, product literature, and communication resources
  • Collect customer feedback through surveys, direct discussions, and market research
  • Work with Marketing to produce accurate, timely, and customer-focused communications
  • Help develop specialty and integrated protein accounts designated as organizational Key Accounts
  • Travel to customer sites when needed to establish protocols, support implementation, resolve issues, and strengthen relationships
  • Complete other assigned responsibilities

Cerințe

  • Bachelor’s degree in agriculture, animal science, biology, zoology, biochemistry, chemistry, genetics, or a related life sciences field
  • Background in customer service, account support, customer communications, training, or another customer-facing role
  • Experience creating customer communications, training resources, reports, or related documentation
  • Proven ability to solve problems and evaluate information from multiple sources
  • Excellent written and verbal communication skills
  • Ability to communicate clearly with customers, internal stakeholders, and leadership
  • Ability to balance multiple priorities, projects, and customer requirements
  • Ability to read, analyze, and interpret technical content, professional journals, and related materials
  • Proficiency in Microsoft Excel, Word, and PowerPoint
  • Experience with CRM platforms or other customer management systems
  • Willingness to travel up to 30%
  • Preferred: Master’s degree or specialized study in animal science, genetics, animal production, agriculture, business, or a related discipline
  • Preferred: Experience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural sector
  • Preferred: Experience managing corporate, strategic, or high-value accounts
  • Preferred: Experience with genomic data, testing programs, or genomic reporting
  • Preferred: Experience with project management tools and methods
  • Preferred: Experience using Adobe Acrobat and browser-based business applications
  • Preferred: Experience working across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams
  • Preferred: Experience implementing new products, programs, or customer processes
  • Preferred: Experience building dashboards, metrics, reports, or tools for tracking customer or operational performance
  • Strong customer relationship management abilities
  • Strong organizational and project management skills
  • Ability to turn technical information into clear, customer-friendly messages
  • Ability to work independently and collaborate effectively across teams
  • High attention to detail with a strong commitment to accuracy
  • Ability to identify customer needs and suggest suitable solutions
  • Ability to establish credibility and maintain productive internal and external relationships
  • Strong analytical and problem-solving abilities
  • Ability to adjust communication style for different audiences and business needs

Beneficii

  • Inclusive workplace where employees can contribute, develop, and perform meaningful work
  • Culture centered on collaboration, continuous improvement, accountability, and customer focus
  • Equal Opportunity Employer

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