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Vail Health
Vail Health
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicalăNonprofit
Vail Health este un sistem comunitar nonprofit de servicii medicale care deservește comitatele Eagle și Summit. Rețeaua sa de îngrijire include un spital cu 56 de paturi, servicii de urgență disponibile non-stop, clinici de îngrijire urgentă, servicii de oncologie, centre pentru sănătatea sânului, servicii cardiovasculare, chirurgie, servicii de obstetrică, fizioterapie, medicină internă, endocrinologie și sănătate comportamentală. Organizația sprijină, de asemenea, inițiative de implicare comunitară și educație pentru sănătate, reunind profesioniști din domeniul medical și echipe de sprijin axate pe îmbunătățirea accesului la servicii și a calității îngrijirii pentru comunitățile pe care le deservește.
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Locurile de muncă ale companiei

Remote Customer Service Specialist at Vail Health

Vail Health is seeking a remote Customer Service Specialist to address patient and insurance inquiries across its healthcare system. The role includes payment processing, refunds, call queue management, and patient account documentation.

USStatele Unite ale AmericiiAZArizonaCOColoradoCTConnecticutFLFloridaIDIdahoILIllinoisKSKansasMDMarylandMAMassachusettsMIMichiganNJNew JerseyNCCarolina de NordOHOhioOROregonPAPennsylvaniaSCCarolina de SudTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWIWisconsin
20 $ – 24 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Address patient and insurance concerns through calls, voicemails, written correspondence, and in-person interactions
  • Confirm patient balances, collect payments, and record transactions in the appropriate system
  • Coordinate with colleagues to resolve patient accounts
  • Process incoming mail and issue patient refunds when required
  • Complete cash posting, billing activities, and patient follow-up as needed
  • Answer at least 95% of calls routed to assigned Customer Service Call Center queues
  • Maintain complete records of account activity in the patient accounting system

Cerințe

  • At least one year of healthcare experience is preferred, whether in a physician practice, hospital, or admissions setting
  • Must primarily live and work in one of these states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin

Beneficii

  • Competitive compensation
  • Four weeks of paid parental leave
  • Housing assistance programs
  • Childcare reimbursement
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Tuition assistance
  • Student loan repayment for existing loans
  • Specialty certification reimbursement
  • Annual supplemental education funds
  • Up to five weeks of paid time off during the first year, increasing annually
  • 403(b) retirement plan with immediate employer matching
  • Life insurance coverage
  • Short- and long-term disability coverage
  • Up to $1,000 per year for wellness expenses
  • Recreation discounts
  • Pet insurance

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