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Remote Customer Service Specialist at Vail Health
Vail Health is seeking a remote Customer Service Specialist to address patient and insurance inquiries across its healthcare system. The role includes payment processing, refunds, call queue management, and patient account documentation.
विवरण
- Address patient and insurance concerns through calls, voicemails, written correspondence, and in-person interactions
- Confirm patient balances, collect payments, and record transactions in the appropriate system
- Coordinate with colleagues to resolve patient accounts
- Process incoming mail and issue patient refunds when required
- Complete cash posting, billing activities, and patient follow-up as needed
- Answer at least 95% of calls routed to assigned Customer Service Call Center queues
- Maintain complete records of account activity in the patient accounting system
आवश्यकताएँ
- At least one year of healthcare experience is preferred, whether in a physician practice, hospital, or admissions setting
- Must primarily live and work in one of these states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
लाभ
- Competitive compensation
- Four weeks of paid parental leave
- Housing assistance programs
- Childcare reimbursement
- Medical coverage
- Dental coverage
- Vision coverage
- Tuition assistance
- Student loan repayment for existing loans
- Specialty certification reimbursement
- Annual supplemental education funds
- Up to five weeks of paid time off during the first year, increasing annually
- 403(b) retirement plan with immediate employer matching
- Life insurance coverage
- Short- and long-term disability coverage
- Up to $1,000 per year for wellness expenses
- Recreation discounts
- Pet insurance
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