Vail Health
Vail Health
Vail Health is a nonprofit community health care system serving Eagle and Summit counties. Its care network includes a 56-bed hospital, 24/7 emergency services, urgent care clinics, cancer care, breast centers, cardiovascular services, surgery, childbirth, physical therapy, internal medicine, endocrinology, and behavioral health. The organization also supports community engagement and health education initiatives, bringing together health care professionals and support teams focused on improving access and quality of care for the communities it serves.

Remote Customer Service Specialist at Vail Health

Vail Health is seeking a remote Customer Service Specialist to address patient and insurance inquiries across its healthcare system. The role includes payment processing, refunds, call queue management, and patient account documentation.

Description

  • Address patient and insurance concerns through calls, voicemails, written correspondence, and in-person interactions
  • Confirm patient balances, collect payments, and record transactions in the appropriate system
  • Coordinate with colleagues to resolve patient accounts
  • Process incoming mail and issue patient refunds when required
  • Complete cash posting, billing activities, and patient follow-up as needed
  • Answer at least 95% of calls routed to assigned Customer Service Call Center queues
  • Maintain complete records of account activity in the patient accounting system

Requirements

  • At least one year of healthcare experience is preferred, whether in a physician practice, hospital, or admissions setting
  • Must primarily live and work in one of these states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin

Benefits

  • Competitive compensation
  • Four weeks of paid parental leave
  • Housing assistance programs
  • Childcare reimbursement
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Tuition assistance
  • Student loan repayment for existing loans
  • Specialty certification reimbursement
  • Annual supplemental education funds
  • Up to five weeks of paid time off during the first year, increasing annually
  • 403(b) retirement plan with immediate employer matching
  • Life insurance coverage
  • Short- and long-term disability coverage
  • Up to $1,000 per year for wellness expenses
  • Recreation discounts
  • Pet insurance

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