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Cedars-Sinai
Cedars-Sinai
Asistență medicalăProduse farmaceutice
Cedars-Sinai este o organizație de sănătate din Los Angeles care deservește o comunitate diversă prin îngrijirea pacienților, cercetare clinică și educație medicală. Activitatea sa include tratarea bolilor de inimă, a cancerului și a afecțiunilor cerebrale, precum și programe educaționale pentru profesioniștii din domeniul sănătății și inițiative comunitare axate pe îmbunătățirea sănătății populațiilor vulnerabile. Recrutările organizației includ roluri în domeniul sănătății și în industria farmaceutică.
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Patient Advocacy Coordinator at Cedars-Sinai

Coordinate patient complaints and grievances at Cedars-Sinai, from investigation through resolution and follow-up. Support staff education, reporting, and mentoring across patient advocacy processes.

USStatele Unite ale AmericiiCACalifornia
34 $ – 48 $ / oră
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăCoordonator paciențiGeneral

Descriere

  • Serve as a liaison among patients and families, health plans, medical staff officers, senior leaders, and clinical management.
  • Visit patients and families in person to address concerns where care is provided.
  • Triage, investigate, resolve, document, follow up on, and close patient complaints and grievances.
  • Select appropriate interventions and escalation paths for complaints.
  • Work with Medical Affairs, Risk Management, Legal Affairs, the Privacy Office, and Patient Financial Services.
  • Accurately enter complaint details into databases and keep records organized.
  • Route complaints and compliments through established procedures.
  • Track response timelines and record follow-up communications.
  • Teach staff about grievance procedures, de-escalation, conflict resolution, and customer service.
  • Create and present educational outreach materials and data reports.
  • Train and mentor incoming Patient Advocacy team members.
  • Handle clerical work and other assigned responsibilities.

Cerințe

  • High school diploma or GED is required.
  • An associate degree in business, healthcare, or a related field is preferred.
  • A bachelor's degree is a plus.
  • At least two years of customer service experience handling complaints is required.
  • One year of healthcare experience and general knowledge of hospital systems and operations are preferred.

Beneficii

  • Health care
  • Paid time off
  • 403(b) retirement plan
  • Health and dental insurance
  • Vacation
  • Dynamic, inclusive work environment

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