Andrews Federal Credit Union este o cooperativă bancară și de servicii financiare deținută de membri, care deservește persoane fizice, companii și comunități militare americane. Oferta sa include conturi de depozit, certificate de depozit, carduri de credit, împrumuturi personale și auto, credite ipotecare, finanțare garantată cu capitalul imobiliar, servicii bancare pentru companii, împrumuturi comerciale, servicii de investiții și asigurări, precum și instrumente de banking digital. Înființată în 1948, cooperativa de credit deservește membri din Washington, D.C., Maryland, Virginia de Nord, New Jersey și anumite locații militare din străinătate, punând accent pe accesul la resurse financiare și pe programe orientate către comunitate.
Member Advisor I - Andrews Federal Credit Union (Hybrid)
Support Andrews Federal Credit Union members through phone, chat, audio, and video channels. Resolve virtual banking issues while helping members access relevant credit union products and services.
Descriere
- Assist members by phone, chat, computer audio, and video.
- Improve virtual banking experiences through responsive communication and issue resolution.
- Answer questions, handle complaints, diagnose service issues, and share general information.
- Follow credit union policies, procedures, regulatory obligations, and security controls.
- Meet departmental and organizational CSAT service expectations.
- Build and sustain member relationships through digital service channels.
- Investigate, identify, and resolve member complaints.
- Help members enroll in Virtual Branch products and services.
- Retain, import, scan, and quality-check Virtual Branch documents in core systems.
- Handle member and employee requests involving virtual banking services and transaction issues.
- Work with internal departments and staff to strengthen member relationships.
- Act as a subject matter resource on Andrews Federal Credit Union products and services, including live chat and outsourced call center partnerships.
- Identify member needs and explain and promote relevant credit union products and services.
- Complete additional responsibilities as assigned.
Cerințe
- High school diploma or GED.
- At least 1–2 years of experience in a financial services call center, including familiarity with credit union platforms, systems, and applications.
- Experience with credit union or financial institution share and loan products and/or member service.
- Proficiency with Microsoft Office, banking information systems, and applicable video conferencing tools, including CRM, Desktop, and Glia.
- Comfort appearing on camera and communicating through video conferencing.
- Strong verbal, nonverbal, communication, and presentation skills.
- Working knowledge of English structure, content, spelling, composition, grammar, and comprehension of job-related documents.
- Ability to remain seated at a desk and computer for extended periods.
- Ability to lift up to 20 pounds.