The ProActive Technology Group
The ProActive Technology Group
The ProActive Technology Group este o companie de servicii IT administrate și consultanță, cu sediul în New York și Long Island, care sprijină organizațiile în operațiunile tehnologice de zi cu zi și în proiecte de transformare de amploare. Serviciile sale includ IT administrat și co-administrat, asistență la distanță și la sediul clientului, soluții cloud, recuperare în caz de dezastru și continuitatea activității, precum și programe de securitate cibernetică, cum ar fi implementări Zero Trust, audituri și instruire, alături de achiziția și implementarea echipamentelor hardware. Compania lucrează cu clienți din sectoarele producției, sănătății, educației, finanțelor, administrației publice, ospitalității și organizațiilor nonprofit, deservind atât întreprinderi mici și mijlocii, cât și organizații mari.

IT Help Desk Technician — Hybrid, West Hollywood

Support Microsoft infrastructure, networks, and business systems for managed-service clients. Handle escalated troubleshooting, onsite implementations, and technical projects across client environments.

Descriere

  • Implement infrastructure and systems changes across client environments
  • Deploy, configure, and maintain Windows servers, Microsoft 365, Active Directory, and related business applications
  • Support tenant migrations, server upgrades, workstation rollouts, line-of-business application deployments, and other technical initiatives
  • Record completed work, system configurations, and technical findings in ticketing and documentation platforms
  • Configure and troubleshoot switches, firewalls, VLANs, wireless networks, and associated infrastructure
  • Contribute to network refreshes, site deployments, and connectivity improvements across multiple locations
  • Investigate performance, connectivity, and infrastructure problems in client environments
  • Coordinate with internal teams to verify network and systems changes
  • Provide escalated support for server, networking, Microsoft 365, and end-user technology issues
  • Travel to client sites, including hospitality locations, for implementations, troubleshooting, and IT or network remediation
  • Participate in after-hours maintenance, project cutovers, and emergency response as needed

Cerințe

  • Strong experience in systems administration and network engineering
  • Hands-on experience with Windows, Microsoft 365, Active Directory, and common third-party business applications
  • Practical experience configuring and troubleshooting VLANs, firewalls, switching, wireless networks, and related infrastructure
  • Ability to complete technical work independently while following established project and service procedures
  • Strong diagnostic skills across infrastructure, networking, and end-user technologies
  • Clear communication and effective collaboration with project managers, service teams, and client stakeholders
  • Managed services or MSP experience preferred
  • Experience supporting multi-site client environments preferred
  • Hospitality technology experience is a plus
  • Familiarity with server migrations, Microsoft 365 implementations, network refreshes, and infrastructure deployments preferred
  • Experience handling both project work and escalated service requests preferred

Beneficii

  • Professional development assistance
  • 401(k) plan
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Life insurance

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