The ProActive Technology Group
The ProActive Technology Group
The ProActive Technology Group न्यूयॉर्क और लॉन्ग आइलैंड में स्थित एक मैनेज्ड आईटी सेवाओं और परामर्श कंपनी है, जो संगठनों की रोज़मर्रा की तकनीकी गतिविधियों और बड़े परिवर्तनकारी प्रोजेक्ट्स में सहायता करती है। इसकी सेवाओं में मैनेज्ड और को-मैनेज्ड आईटी, रिमोट और ऑन-साइट सहायता, क्लाउड समाधान, आपदा पुनर्प्राप्ति और व्यवसाय निरंतरता, तथा ज़ीरो ट्रस्ट परिनियोजन, ऑडिट और प्रशिक्षण जैसे साइबर सुरक्षा कार्यक्रम शामिल हैं। कंपनी हार्डवेयर की खरीद और परिनियोजन भी करती है। यह विनिर्माण, स्वास्थ्य सेवा, शिक्षा, वित्त, सरकारी, आतिथ्य और गैर-लाभकारी क्षेत्रों के ग्राहकों के साथ काम करती है तथा छोटे और मध्यम आकार के व्यवसायों के साथ-साथ बड़े उद्यम संगठनों को सेवाएँ देती है।

IT Help Desk Technician — Hybrid, West Hollywood

Support Microsoft infrastructure, networks, and business systems for managed-service clients. Handle escalated troubleshooting, onsite implementations, and technical projects across client environments.

विवरण

  • Implement infrastructure and systems changes across client environments
  • Deploy, configure, and maintain Windows servers, Microsoft 365, Active Directory, and related business applications
  • Support tenant migrations, server upgrades, workstation rollouts, line-of-business application deployments, and other technical initiatives
  • Record completed work, system configurations, and technical findings in ticketing and documentation platforms
  • Configure and troubleshoot switches, firewalls, VLANs, wireless networks, and associated infrastructure
  • Contribute to network refreshes, site deployments, and connectivity improvements across multiple locations
  • Investigate performance, connectivity, and infrastructure problems in client environments
  • Coordinate with internal teams to verify network and systems changes
  • Provide escalated support for server, networking, Microsoft 365, and end-user technology issues
  • Travel to client sites, including hospitality locations, for implementations, troubleshooting, and IT or network remediation
  • Participate in after-hours maintenance, project cutovers, and emergency response as needed

आवश्यकताएँ

  • Strong experience in systems administration and network engineering
  • Hands-on experience with Windows, Microsoft 365, Active Directory, and common third-party business applications
  • Practical experience configuring and troubleshooting VLANs, firewalls, switching, wireless networks, and related infrastructure
  • Ability to complete technical work independently while following established project and service procedures
  • Strong diagnostic skills across infrastructure, networking, and end-user technologies
  • Clear communication and effective collaboration with project managers, service teams, and client stakeholders
  • Managed services or MSP experience preferred
  • Experience supporting multi-site client environments preferred
  • Hospitality technology experience is a plus
  • Familiarity with server migrations, Microsoft 365 implementations, network refreshes, and infrastructure deployments preferred
  • Experience handling both project work and escalated service requests preferred

लाभ

  • Professional development assistance
  • 401(k) plan
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Life insurance

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