Atento ajută organizațiile să își transforme operațiunile de relații cu clienții prin servicii de externalizare a transformării afacerii (BTO). Pornind de la modelul tradițional de externalizare a proceselor de afaceri (BPO), compania combină interacțiunea cu clienții, analiza datelor, automatizarea, inteligența artificială și tehnologiile cognitive, precum și securitatea cibernetică, pentru a îmbunătăți performanța, competitivitatea și costul total de deținere. Activitatea sa acoperă domenii precum serviciile financiare, telecomunicațiile, comerțul cu amănuntul, utilitățile, sănătatea, industria auto, mass-media, turismul și ospitalitatea, precum și educația, cu sprijinul abordărilor Lean Six Sigma și design thinking.
Inbound Customer Service and Sales Specialist
At Atento, handle inbound service requests while offering mobile, broadband, and fiber services. The role supports customers and processes interactions using call center systems.
Descriere
- Manage inbound customer service and sales interactions by identifying needs, answering questions, completing procedures, and offering relevant products or services.
- Address a range of customer situations.
- Assess customer needs and provide clear, practical solutions that follow product and service procedures.
- Sell products and services.
- Support customers by phone while offering telecommunications products and voice and data services.
- Assist with service packages for residential and mobile phone lines, data plans, broadband, and fiber-optic services.
- Record and process customer interactions in company systems.
Cerințe
- Be at least 18 years old.
- Have a high school diploma.
- Have strong verbal communication and persuasive skills.
- Have negotiation and argumentation skills.
- Have basic computer and typing skills.
- Be available to complete online training.
- Have access to a computer or laptop for training.
- Be available to work on site in Feira de Santana.
- Preferably live near Atento's Feira de Santana location.
Beneficii
- Variable compensation tied to operational targets, up to R$500.
- Uncapped variable compensation based on sales.
- Transportation allowance.
- Meal and/or food allowance.
- Life insurance.
- Funeral assistance.
- Childcare assistance, including support for children with special needs, babysitting, or school transportation.
- Product discounts.
- Dental insurance.
- Telemedicine.
- Discounts at gyms and on sports activities.
- Educational partnerships offering course discounts.
- Career development plan.
- Pet health plan.
- Potential to work remotely after the probationary period.
- Eligibility to participate in internal mobility and promotion processes from the fourth month of employment.
- Escalada professional development and career growth program.