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Aretus
Aretus
11 – 50 Angajați
Comerț cu amănuntulConsultanțăIndustria prelucrătoare
Aretus este o companie de echipamente pentru activități în aer liber destinate consumatorilor, axată pe produse practice, proiectate cu atenție pentru camping și drumeții. Produsul său emblematic, cortul Aretus Eagle, este conceput pentru montare rapidă în mai puțin de 60 de secunde și strângere în mai puțin de două minute. Cortul găzduiește trei până la patru persoane împreună cu echipamentul lor și include caracteristici precum un grad de impermeabilitate de 3000 mm, podea ridicată, două intrări, antreuri, plase împotriva țânțarilor și un cort interior convertibil, care poate fi folosit ca adăpost pe plajă. Fondată de Aaron și Niklas, Aretus își vinde produsele prin canale precum Amazon.
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German-Speaking Customer Service Freelancer – Remote

Provide freelance customer service in German for TRETMANN’s innovative sports equipment. Handle written support through Amazon and email, along with incoming calls, from a remote location.

29.000 € / an
RemoteContractNivel mediuSeniorLimbă Obligatorie: germanăAsistență clienți

Descriere

  • Handle customer questions through email and Amazon
  • Oversee Amazon support workflows, including Buyer-Seller Messaging, A-to-z Claims, and returns
  • Take incoming calls and explain product information to customers
  • Work closely with logistics and returns teams
  • Maintain accurate ticket records and document customer inquiries
  • Suggest practical improvements to customer service operations
  • Help customers use rowing machines, pedal exercisers, and other sports equipment

Cerințe

  • Native or near-native German proficiency in written and spoken communication
  • Background in written customer communication
  • Confidence and accuracy when composing customer messages
  • Previous experience delivering customer support through Amazon
  • Working knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns handling
  • Experience providing support by telephone
  • Patient, approachable communication style when handling stressful situations
  • Previous experience working remotely
  • Ability to organize daily responsibilities independently and communicate proactively
  • Personal laptop, USB headset, reliable internet connection, and a quiet space for calls
  • Availability for 40 hours per week from October through March and 20–40 hours per week during summer, by agreement
  • Basic technical knowledge of sports equipment is an advantage

Beneficii

  • Work fully remotely from any location
  • Avoid commuting and on-site attendance
  • Join a small team with direct communication and quick decisions
  • Receive a dedicated contact person from the start
  • Complete thorough training on the products
  • Work defined service hours without night or weekend shifts
  • Receive payment promptly in euros
  • Opportunity for a long-term working relationship

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