Aretus
Aretus
Aretus — кемпинг пен жаяу серуендеуге арналған практикалық әрі мұқият жобаланған жабдықтарға бағытталған тұтынушылық outdoor тауарлар компаниясы. Оның негізгі өнімі Aretus Eagle Tent 60 секундтан аз уақытта тігіліп, екі минуттан аз уақытта жиналатындай етіп жасалған. Шатыр заттарымен бірге үш-төрт адамға арналған және 3000 мм су өткізбейтіндік көрсеткіші, көтеріңкі едені, қос кіреберісі, тамбурлары, масаға қарсы торлары және жағажай панасы ретінде пайдалануға болатын түрлендірілетін ішкі шатыры сияқты мүмкіндіктерді қамтиды. Aaron мен Niklas негізін қалаған Aretus өнімдерін Amazon сияқты арналар арқылы сатады.

German-Speaking Customer Service Freelancer – Remote

Provide freelance customer service in German for TRETMANN’s innovative sports equipment. Handle written support through Amazon and email, along with incoming calls, from a remote location.

Сипаттама

  • Handle customer questions through email and Amazon
  • Oversee Amazon support workflows, including Buyer-Seller Messaging, A-to-z Claims, and returns
  • Take incoming calls and explain product information to customers
  • Work closely with logistics and returns teams
  • Maintain accurate ticket records and document customer inquiries
  • Suggest practical improvements to customer service operations
  • Help customers use rowing machines, pedal exercisers, and other sports equipment

Талаптар

  • Native or near-native German proficiency in written and spoken communication
  • Background in written customer communication
  • Confidence and accuracy when composing customer messages
  • Previous experience delivering customer support through Amazon
  • Working knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns handling
  • Experience providing support by telephone
  • Patient, approachable communication style when handling stressful situations
  • Previous experience working remotely
  • Ability to organize daily responsibilities independently and communicate proactively
  • Personal laptop, USB headset, reliable internet connection, and a quiet space for calls
  • Availability for 40 hours per week from October through March and 20–40 hours per week during summer, by agreement
  • Basic technical knowledge of sports equipment is an advantage

Артықшылықтар

  • Work fully remotely from any location
  • Avoid commuting and on-site attendance
  • Join a small team with direct communication and quick decisions
  • Receive a dedicated contact person from the start
  • Complete thorough training on the products
  • Work defined service hours without night or weekend shifts
  • Receive payment promptly in euros
  • Opportunity for a long-term working relationship

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