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Bauer Hockey
Bauer Hockey
201 – 500 Angajați
Sponsor pentru viza H1BComerț cu amănuntulIndustria prelucrătoareMarketing
Bauer Hockey proiectează, produce și comercializează echipamente și articole vestimentare pentru hochei pe gheață, destinate jucătorilor de toate nivelurile de experiență. Gama sa de produse include patine, crose, căști, echipamente de protecție, accesorii și echipamente personalizabile, alături de colaborări în domeniul vestimentației care își extind oferta axată pe hochei. Compania interacționează, de asemenea, cu clienții prin programul de loialitate MVP, care oferă avantaje membrilor și participări la loterii.
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Locurile de muncă ale companiei

E-Commerce and Warranty Representative

Support Bauer Hockey consumers and retail partners with bilingual e-commerce assistance, product inquiries, order replacements, deliveries, and warranty claims.

CACanada
20 $ – 23 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăComerț electronic
ERP

Descriere

  • Respond to English- and French-speaking consumers by phone, chat, and email about products and services
  • Support customers with online purchasing and e-commerce transactions
  • Create and process replacement orders
  • Resolve shortages and substitutions while providing timely follow-up
  • Investigate missing or lost shipments and coordinate with logistics teams and carriers to resolve delivery issues
  • Review and process warranty claims according to policy, arranging equivalent substitutions when required
  • Manage escalated cases and involve the manager when appropriate
  • Determine required parts replacements and coordinate their shipment
  • Build product and system expertise through internal training and educational sessions
  • Collaborate with teammates and coordinate with internal departments as needed

Cerințe

  • High school diploma required; a post-secondary college certificate or diploma is preferred
  • Clear, professional verbal and written communication skills
  • Adaptability and multitasking ability in a fast-changing work environment
  • Strong personal accountability and commitment to daily performance
  • Ability to manage multiple mailboxes and applications
  • Self-directed approach with the ability to work independently
  • Collaborative, team-oriented mindset
  • Proficiency with Microsoft Outlook, Word, and Excel
  • Knowledge of hockey products is an asset
  • Experience with Shopify or another e-commerce platform
  • Experience with Gladly or a comparable CRM system
  • Familiarity with SAP or similar ERP software
  • Resume submitted in both French and English

Beneficii

  • Equal opportunity employer
  • Access to internal training and educational sessions

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