Torch Dental oferă o platformă completă de gestionare a aprovizionării pentru cabinetele stomatologice. Tablourile de bord pentru inventar, susținute de inteligența artificială, și comenzile centralizate reunesc achizițiile, bugetarea și gestionarea furnizorilor într-un singur loc, cu transparență a prețurilor și instrumente de inventar personalizabile pentru specialități precum ortodonția și stomatologia pediatrică. Compania afirmă că platforma sa deservește peste 3.000 de cabinete și le ajută să economisească peste 16% la materiale.
Customer Success Manager, Revenue Cycle Management (Hybrid, New York City)
Lead onboarding, retention, and account growth for Torch Dental’s AI-powered revenue cycle management platform. Support dental practices, groups, and emerging DSOs.
Descriere
- Lead onboarding for new revenue cycle management customers, from kickoff through go-live and ongoing platform use.
- Manage customer accounts as their main contact through launch, ongoing service, and renewal.
- Share organized customer feedback with Product and Engineering about integrations, payer coverage, and workflow challenges.
- Give Sales feedback on account expansion and DSO opportunities.
- Develop onboarding scripts, customer health-score criteria, and escalation processes.
- Coordinate with revenue cycle sales, product, and billing operations to move customers from closed sale to live account.
- Handle business associate agreements, practice management system credentials, and payer portal access with HIPAA awareness.
Cerințe
- Bring 3–5+ years of experience in customer success, account management, or implementation, preferably in a startup or rapidly scaling SaaS company.
- Be comfortable working through ambiguity in a new role without an established playbook.
- Communicate effectively in writing and conversation.
- Have strong technical skills and be able to carry out basic technical implementation.
- Be comfortable creating and refining onboarding scripts, customer health-score frameworks, and escalation paths.
- Familiarity with dental practice management systems such as Dentrix, Open Dental, or Eaglesoft is a strong advantage.
- Be able to learn new practice management and payer systems quickly.
- Experience as a dental or medical biller, revenue cycle specialist, or practice manager is a plus.
- Practical experience with dental or medical billing and revenue cycle workflows is a plus.
- Knowledge of EOBs, ERAs, clearinghouses, and payer portals is a plus.
- Experience with HIPAA-regulated onboarding, business associate agreements, and protected health information is a plus.
- Experience with Salesforce or a similar CRM is a plus.
- Experience supporting DSOs or multi-location practices is a plus.