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Egnyte
Egnyte
1.001 – 5.000 Angajați
Asistență medicalăConstrucțiiConsultanță
Egnyte dezvoltă un cloud de conținut bazat pe inteligență artificială pentru partajarea și stocarea fișierelor, colaborare și guvernanța datelor în cadrul companiilor. Aplicațiile sale pentru desktop și web permit echipelor să acceseze și să editeze împreună fișiere mari și complexe, iar integrările conectează platforma la servicii de productivitate și cloud utilizate pe scară largă. Asistenții și agenții AI, căutarea și fluxurile de lucru îi ajută pe utilizatori să găsească informații și să automatizeze activități. Funcțiile de guvernanță și securitate includ automatizarea conformității, detectarea ransomware-ului și protejarea datelor sensibile. Egnyte deservește organizații din domeniile consultanței, sănătății și construcțiilor.
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Locurile de muncă ale companiei

Customer Success Manager II

Guide Egnyte customers through onboarding, product adoption, and retention on its secure cloud content platform. Manage strategic partnerships, monitor account health, and help address renewal risks.

USStatele Unite ale Americii
70.000 $ – 80.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Guide new customers through onboarding, best practices, and platform walkthroughs.
  • Build deep Egnyte product knowledge and present relevant offerings to support customer business outcomes.
  • Track account performance and resolve outstanding issues.
  • Coordinate deployment and adoption plans with account managers, aligned with customer goals and KPIs.
  • Provide customers with resources on additional features after an upsell.
  • Develop and maintain data-informed working documents and process documentation.
  • Identify risks and opportunities throughout the customer lifecycle.
  • Connect customers with internal teams to resolve account inquiries.
  • Stay informed about service matters, including technical implementations and related activities.
  • Partner with account teams to address renewals at risk.
  • Share customer feedback on product functionality and support with internal stakeholders.
  • Apply Egnyte best practices and methodologies consistently.
  • Report to the Senior Manager of Customer Success.

Cerințe

  • At least 3 years of relevant industry experience.
  • A strong customer service orientation and commitment to resolving customer issues.
  • Ability to keep current with product features and understand how they deliver customer value.
  • Interest in developing new processes within a larger, fast-growing organization.
  • Ability to perform effectively and adapt in a changing environment.
  • Ability to analyze and interpret data using tools such as spreadsheets, BI systems, and reports.
  • Ability to develop action plans based on analysis.
  • Bachelor’s degree from an accredited college or university.

Beneficii

  • Annual performance-based bonus with a 15% target of base salary.
  • Competitive pay and comprehensive benefits.
  • Flexible working hours.
  • Responsible Time Off (RTO).
  • Paid holidays and sick leave.
  • 401(k) plan with company match.
  • Health Savings Account (HSA) with an employer contribution.
  • Flexible Spending Account (FSA) options.
  • Up to 12 weeks of paid parental leave.
  • 10 weeks of adoption leave.
  • Gym reimbursement.
  • Cell phone reimbursement.
  • Internet reimbursement.
  • Free well-being apps, including Spring Health for Guardian.
  • Employee Assistance Program (EAP).
  • Discounts on pet insurance, electronics, theme park tickets, travel, and more.
  • Personal Egnyte account with lifetime access.
  • HealthJoy benefits navigation app.
  • One Medical virtual care.
  • Modern, collaborative offices.

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