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Mouser Electronics
Mouser Electronics
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Mouser Electronics este un distribuitor global de semiconductori și componente electronice, care conectează inginerii de proiectare și echipele de achiziții cu produse de la peste 1.200 de mărci producătoare. Catalogul său include semiconductori, conectori, componente pasive și piese electromecanice, punând accent pe accesul rapid la tehnologiile nou lansate. Centrele locale de vânzări și service sprijină clienții din întreaga sa rețea de operațiuni la nivel mondial.
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Locurile de muncă ale companiei

Customer Service Representative – Milan Hybrid

Handle Mouser Electronics customer orders, quotes, returns and product inquiries while helping grow sales and maintain customer satisfaction. Join the Milan-area team in a hybrid role.

ITItalia
30.900 € – 34.900 € / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: italianăAsistență clienți

Descriere

  • Generate new and repeat business through customer service.
  • Process customer orders, quotes and returns accurately.
  • Follow up with customers to maintain satisfaction and resolve issues.
  • Advise customers on product availability, including out-of-stock items.
  • Identify opportunities to cross-sell and upsell related products and promotions.
  • Research customer orders and expedite them when needed.
  • Track delivery dates and product quality against customer requirements.
  • Check that customer orders are processed correctly.
  • Ensure special-handling orders are expedited.
  • Respond to requests for catalogs, information and samples.
  • Assist local customer service and other teams as needed.
  • Carry out other assigned duties.

Cerințe

  • Bring 1–2 years of customer service experience, or an equivalent combination of education and experience.
  • Show a strong commitment to excellent customer care and high quality standards.
  • Be motivated to meet goals and comfortable representing Mouser Electronics directly to customers.
  • Communicate professionally in spoken and written Italian and English.
  • Use Microsoft Office proficiently; familiarity with other systems is an advantage.
  • Handle multiple currencies and other requirements for international order processing accurately.
  • Apply analytical, problem-solving and negotiation skills.
  • Plan and organize work in a structured way.
  • Be dependable, principled and energetic.
  • Work independently toward results and collaborate well across cultures.
  • Take initiative to build job knowledge using available resources.

Beneficii

  • Take on responsible work with long-term prospects and development opportunities in a dynamic team.
  • Work in a modern, welcoming and inclusive environment.
  • Receive a permanent employment contract.
  • Receive competitive compensation.
  • Get 26 days of annual leave and paid special leave.
  • Use paid time for medical appointments.
  • Receive meal vouchers.
  • Access training and development through Mouser University.
  • Participate in the employee referral bonus program.
  • Use exclusive discounts through the Corporate Benefits Portal.
  • Enjoy complimentary fruit and beverages at work.
  • Take part in regular staff events.

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