Mouser Electronics
Mouser Electronics
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Mouser Electronics — жартылай өткізгіштер мен электрондық компоненттердің жаһандық дистрибьюторы. Компания 1 200-ден астам өндіруші брендтің өнімдерін жобалау инженерлері мен сатып алу топтарына ұсынады. Оның каталогына жартылай өткізгіштер, қосқыштар, пассивті компоненттер және электромеханикалық бөлшектер кіреді. Компания жаңадан шығарылған технологияларды тұтынушыларға жедел қолжетімді етуге басымдық береді. Жергілікті сату және қызмет көрсету орталықтары әлем бойынша жұмыс істейтін клиенттерге қолдау көрсетеді.

Customer Service Representative – Milan Hybrid

Handle Mouser Electronics customer orders, quotes, returns and product inquiries while helping grow sales and maintain customer satisfaction. Join the Milan-area team in a hybrid role.

Сипаттама

  • Generate new and repeat business through customer service.
  • Process customer orders, quotes and returns accurately.
  • Follow up with customers to maintain satisfaction and resolve issues.
  • Advise customers on product availability, including out-of-stock items.
  • Identify opportunities to cross-sell and upsell related products and promotions.
  • Research customer orders and expedite them when needed.
  • Track delivery dates and product quality against customer requirements.
  • Check that customer orders are processed correctly.
  • Ensure special-handling orders are expedited.
  • Respond to requests for catalogs, information and samples.
  • Assist local customer service and other teams as needed.
  • Carry out other assigned duties.

Талаптар

  • Bring 1–2 years of customer service experience, or an equivalent combination of education and experience.
  • Show a strong commitment to excellent customer care and high quality standards.
  • Be motivated to meet goals and comfortable representing Mouser Electronics directly to customers.
  • Communicate professionally in spoken and written Italian and English.
  • Use Microsoft Office proficiently; familiarity with other systems is an advantage.
  • Handle multiple currencies and other requirements for international order processing accurately.
  • Apply analytical, problem-solving and negotiation skills.
  • Plan and organize work in a structured way.
  • Be dependable, principled and energetic.
  • Work independently toward results and collaborate well across cultures.
  • Take initiative to build job knowledge using available resources.

Артықшылықтар

  • Take on responsible work with long-term prospects and development opportunities in a dynamic team.
  • Work in a modern, welcoming and inclusive environment.
  • Receive a permanent employment contract.
  • Receive competitive compensation.
  • Get 26 days of annual leave and paid special leave.
  • Use paid time for medical appointments.
  • Receive meal vouchers.
  • Access training and development through Mouser University.
  • Participate in the employee referral bonus program.
  • Use exclusive discounts through the Corporate Benefits Portal.
  • Enjoy complimentary fruit and beverages at work.
  • Take part in regular staff events.

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