Fondată în 1994, Talent Brand este o firmă de recrutare și atragere a talentelor care oferă servicii candidaților și angajatorilor din Spania și din anumite locații europene. Echipa sa gestionează posturile vacante printr-un portal de cariere și îi sprijină pe candidați în timpul procesului de selecție și al integrării. Talent Brand oferă, de asemenea, consultanță angajatorilor în privința atragerii talentelor, îmbinând serviciile de recrutare cu expertiza în consultanță și marketing.
Customer Service and Support Coordinator
Coordinate customer support and technical service requests for a multinational fitness equipment company, handling incidents and administrative records across Spain and Portugal.
Descriere
- Respond to customer requests by phone, email, and support platforms.
- Log incidents and track technical service cases through to resolution.
- Arrange service visits with technicians and external partners.
- Keep customers updated on request progress and expected timelines.
- Manage service and administrative records for orders, quotes, contracts, and invoicing.
- Follow up on orders and outstanding requests.
- Keep customer and incident records current in management systems.
- Work with Technical Service, Customer Service, and other internal teams.
- Monitor service indicators and help improve administrative procedures.
- Coordinate technical assistance across Spain and Portugal, connecting customers, technicians, and internal teams.
Cerințe
- Training in Administration and Finance, Business Administration, Marketing, or a related field.
- Technical training is an advantage.
- Experience in administrative roles involving customer service, incident handling, order processing, invoicing, or service coordination.
- Strong spoken and written English is essential for working in an international environment.
- Native Spanish.
- Portuguese is an advantage.
- Confident using Excel, Word, and digital tools.
- Experience with ERP or CRM systems or incident management platforms is an advantage.
- Able to organize tasks, prioritize work, and track multiple requests at once.
- Strong communication, customer focus, and problem-solving skills.
- Prior experience with machinery or specialized technical knowledge is not required.
Beneficii
- Permanent contract directly with the company.
- Full-time, Monday to Friday schedule.
- Role-specific training on the company’s products, processes, and tools.
- Join a stable multinational company with a collaborative work environment.
- Opportunity to grow in a customer service department with international operations.