11:11 Systems
11:11 Systems
11:11 Systems este un furnizor de servicii cloud gestionate și de reziliență IT, care deservește clienți enterprise, inclusiv organizații din industrii reglementate. Portofoliul său include servicii cloud publice și private gestionate, stocare de obiecte de înaltă performanță, backup și recuperare în caz de dezastru ca serviciu, securitate gestionată prin soluții MDR, SIEM, EDR și zero-trust, precum și SD-WAN, SASE și conectivitate multi-cloud. Compania oferă, de asemenea, servicii de consultanță și continuitate, concentrându-se pe modernizarea, protejarea și gestionarea sarcinilor de lucru esențiale pentru misiune. 11:11 Systems se identifică drept VMware Pinnacle Partner și activează în sectoarele tehnologiei enterprise, securității cibernetice și serviciilor B2B.

Cloud Operations Engineer II at 11:11 Systems - Onsite United States

Manage VMware clusters, cloud capacity, monitoring, and escalated customer issues for 11:11 Systems’ enterprise cloud platform. Support infrastructure operations through provisioning, fleet management, and on-call engineering.

Descriere

  • Oversee 11:11 Systems’ cloud compute environments
  • Improve, deploy, and maintain the company’s cloud-based systems
  • Conduct capacity planning, cluster provisioning, fleet management, alert monitoring, and escalation handling
  • Take ownership of assigned cloud compute system responsibilities and remain accountable for their outcomes
  • Serve as an escalation engineer for customer issues
  • Join the after-hours engineering on-call rotation
  • Provide escalation assistance to Level I Cloud Operations Engineers
  • Manage cluster capacity across hosts, CPU, and memory resources
  • Create, monitor, and report KPIs related to cloud system capacity
  • Address escalated customer support tickets accurately, promptly, and professionally
  • Apply established best practices for cloud compute systems management
  • Deliver high-quality customer service and build professional relationships
  • Manage company data and information in line with applicable agreements, procedures, and policies
  • Follow company policies, data privacy practices, annual compliance training, and policy acknowledgement requirements
  • Complete other assigned responsibilities
  • Report to the Manager of Cloud Operations

Cerințe

  • A bachelor’s degree in a technical field or equivalent professional experience is required
  • At least four years of recent, hands-on experience administering enterprise VMware environments
  • VMware VCP or VCAP certification is preferred
  • Strong experience with VMware management tools such as vCenter, vCloud Director, VMware Configuration Manager, and NSX is preferred
  • Experience with backup and disaster recovery platforms including Veeam and Zerto is preferred
  • Working knowledge of cloud infrastructure services such as BaaS, IaaS, and DRaaS
  • Experience supporting global data center environments
  • Legal authorization to work in the United States without visa sponsorship is required
  • Ability to perform all essential job functions satisfactorily
  • Ability to follow company data handling agreements, work procedures, policies, privacy practices, and values

Beneficii

  • Participation in the after-hours engineering on-call rotation
  • Annual compliance training certification and policy acknowledgements
  • Reasonable accommodations for qualified individuals with disabilities

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