11:11 Systems
11:11 Systems
1,001 – 5,000 कर्मचारी
B2Bउद्यमसाइबर सुरक्षा
11:11 Systems एक प्रबंधित क्लाउड और आईटी लचीलापन प्रदाता है, जो विनियमित उद्योगों सहित उद्यम ग्राहकों को सेवाएँ देता है। इसके पोर्टफोलियो में प्रबंधित सार्वजनिक और निजी क्लाउड, उच्च-प्रदर्शन ऑब्जेक्ट स्टोरेज, सेवा के रूप में बैकअप और आपदा पुनर्प्राप्ति, MDR, SIEM, EDR और ज़ीरो-ट्रस्ट समाधानों के माध्यम से प्रबंधित सुरक्षा, साथ ही SD-WAN, SASE और मल्टी-क्लाउड कनेक्टिविटी शामिल हैं। कंपनी परामर्श और निरंतरता सेवाएँ भी प्रदान करती है, जिनका ध्यान मिशन-क्रिटिकल वर्कलोड को आधुनिक बनाने, सुरक्षित रखने और प्रबंधित करने पर है। 11:11 Systems स्वयं को VMware Pinnacle Partner के रूप में पहचानती है और एंटरप्राइज़ टेक्नोलॉजी, साइबर सुरक्षा तथा B2B क्षेत्रों में कार्यरत है।

Cloud Operations Engineer II at 11:11 Systems - Onsite United States

Manage VMware clusters, cloud capacity, monitoring, and escalated customer issues for 11:11 Systems’ enterprise cloud platform. Support infrastructure operations through provisioning, fleet management, and on-call engineering.

विवरण

  • Oversee 11:11 Systems’ cloud compute environments
  • Improve, deploy, and maintain the company’s cloud-based systems
  • Conduct capacity planning, cluster provisioning, fleet management, alert monitoring, and escalation handling
  • Take ownership of assigned cloud compute system responsibilities and remain accountable for their outcomes
  • Serve as an escalation engineer for customer issues
  • Join the after-hours engineering on-call rotation
  • Provide escalation assistance to Level I Cloud Operations Engineers
  • Manage cluster capacity across hosts, CPU, and memory resources
  • Create, monitor, and report KPIs related to cloud system capacity
  • Address escalated customer support tickets accurately, promptly, and professionally
  • Apply established best practices for cloud compute systems management
  • Deliver high-quality customer service and build professional relationships
  • Manage company data and information in line with applicable agreements, procedures, and policies
  • Follow company policies, data privacy practices, annual compliance training, and policy acknowledgement requirements
  • Complete other assigned responsibilities
  • Report to the Manager of Cloud Operations

आवश्यकताएँ

  • A bachelor’s degree in a technical field or equivalent professional experience is required
  • At least four years of recent, hands-on experience administering enterprise VMware environments
  • VMware VCP or VCAP certification is preferred
  • Strong experience with VMware management tools such as vCenter, vCloud Director, VMware Configuration Manager, and NSX is preferred
  • Experience with backup and disaster recovery platforms including Veeam and Zerto is preferred
  • Working knowledge of cloud infrastructure services such as BaaS, IaaS, and DRaaS
  • Experience supporting global data center environments
  • Legal authorization to work in the United States without visa sponsorship is required
  • Ability to perform all essential job functions satisfactorily
  • Ability to follow company data handling agreements, work procedures, policies, privacy practices, and values

लाभ

  • Participation in the after-hours engineering on-call rotation
  • Annual compliance training certification and policy acknowledgements
  • Reasonable accommodations for qualified individuals with disabilities

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