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Magellan Health
Magellan Health
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicală
Magellan Health activează în domeniul asistenței medicale și al asigurărilor de sănătate, cu accent pe sănătatea comportamentală, îngrijirea gestionată și coordonarea îngrijirii. Activitatea sa include gestionarea clinică a îngrijirii, servicii de sănătate comportamentală, sprijin pentru tratamentul afecțiunilor de sănătate mintală și al tulburărilor asociate consumului de substanțe, precum și programe de consiliere destinate familiilor militarilor și altor clienți instituționali. Programe regionale precum Magellan Hawai‘i și Magellan of New Mexico reflectă rolul organizației în furnizarea și coordonarea îngrijirii în comunități și sisteme de sănătate distincte.
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Locurile de muncă ale companiei

Business Operations Analyst - Magellan Health (Remote)

Support Magellan Health’s healthcare operations through cross-functional analysis, reporting, and process improvement. Develop staffing models, performance metrics, and operational insights for leadership.

USStatele Unite ale Americii
58.440 $ – 93.500 $ / an
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăOperațiuni de afaceri
Cloud

Descriere

  • Act as a key liaison among Non-Clinical Operations, Finance, and Analytics
  • Lead cross-functional business, continuous improvement, and quality improvement initiatives
  • Develop analyses and reports with clear data visualizations for diverse audiences
  • Plan, oversee, and measure large cross-functional projects and daily performance metrics
  • Provide reporting expertise and guidance on process improvement
  • Measure and analyze program and project performance with leadership and executives
  • Help project leads define processes, data needs, requirements, and operating procedures
  • Analyze trends and help implement financial and operational recommendations
  • Gather, analyze, and interpret qualitative and quantitative data, including initial root cause analysis
  • Support exploratory analysis and data aggregation from authorization, claims, phone, and HR sources
  • Document workflows with subject matter experts to improve operational effectiveness and efficiency
  • Document, support, and launch operational performance analyses using various computing tools
  • Create analytical views that clarify historical operational performance for management
  • Collaborate with Workforce Management on adaptable operations staffing models
  • Conduct ad hoc analyses across varying timelines and levels of complexity
  • Support accessible tools for measuring, managing, and reporting customer experience effectiveness
  • Document operational metrics and contribute to study issue and methodology definition
  • Evaluate processes and workflows, improve key metrics, and present findings clearly
  • Provide timely updates on deliverables
  • Work across the organization to improve efficiency and effectiveness
  • Help develop user acceptance testing scripts and test plans
  • Support training, communications, presentations, and project documentation

Cerințe

  • Bachelor’s degree required
  • Equivalent combinations of education and professional experience may be considered
  • At least 2 years of experience in process improvement, quality management, or data analytics
  • Six or more years of relevant experience may substitute for a bachelor’s degree
  • Strong analytical, planning, verbal, and written communication abilities
  • Ability to develop analyses, reports, and compelling data visualizations
  • Ability to explain complex analytical findings and concepts to varied audiences
  • Ability to recognize meaningful trends and investigate them with technology tools
  • Sound judgment and adaptability when managing change
  • Consistent ability to meet deadlines
  • Ability to work with all management levels and collaborate across departments
  • Knowledge of CPT, ICD-10, revenue, place-of-service, diagnosis, and billing codes is a plus
  • Required PC proficiency, particularly in Excel
  • Proficiency with Excel, Access, Outlook, Word, and Visio
  • Understanding of the healthcare delivery system
  • Knowledge of claims, authorizations, customer surveys, quality measures, and process improvement methods
  • Self-directed approach to work
  • Ability to work with minimal supervision
  • Genesys Cloud experience preferred

Beneficii

  • Short-term incentive opportunities may be available
  • Comprehensive benefits package
  • Health, life, voluntary, and other benefit options
  • Benefits and perks designed to support physical, mental, emotional, and financial wellbeing
  • Tobacco-free workplace

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