HighLevel este o companie de software ca serviciu care dezvoltă o platformă all-in-one de marketing și vânzări pentru companii și specialiști în marketing. Software-ul său reunește captarea clienților potențiali, programarea întâlnirilor, gestionarea fluxului de vânzări, site-uri web, pâlnii de vânzare, pagini de destinație și urmărirea automată prin telefon, SMS, e-mail și canale sociale. HighLevel oferă, de asemenea, integrări API, instrumente pentru gestionarea abonamentelor și cursurilor, precum și opțiuni de white-label care permit companiilor să ofere platforma sub propriul brand. Pentru persoanele aflate în căutarea unui loc de muncă, profilul companiei reflectă activități axate pe dezvoltarea și susținerea unui produs amplu de automatizare a afacerilor, utilizat în consultanță, logistică și alte organizații orientate spre servicii.
Business Development Support Apprentice
Support HighLevel’s business development team by responding to customer inquiries, scheduling meetings, and routing interested leads. This remote apprenticeship is based in India and includes CRM training and coverage during US business hours.
Descriere
- Learn HighLevel’s products and customer base, including agencies, small businesses, and SaaSpreneurs.
- Respond to BDR outreach across calls, texts, chats, and email.
- Schedule meetings and demos on BDR calendars and send invitations.
- Contact customers by phone, text, and email to confirm meetings and send reminders.
- Follow up with customers who miss meetings and help them reschedule.
- Ask questions to understand customer needs before handing them to a BDR.
- Promptly route interested, qualified leads to the appropriate BDR.
- Welcome customers to video meetings and connect them with their BDR.
- Record conversations and next steps in the CRM.
- Answer basic customer questions or connect customers with Support or Trial Experience.
- Set reminders and keep follow-ups on schedule.
- Attend team meetings, call reviews, and training sessions.
- Take on other tasks as business needs change.
Cerințe
- Bachelor’s degree in any discipline or equivalent qualification.
- Strong English communication skills and comfort speaking with US-based business owners.
- No previous experience required.
- A friendly communication style across phone, text, email, and chat.
- Comfort speaking with people by phone.
- Ability to stay organized and track follow-ups.
- Ability to manage multiple tasks in a fast-paced environment.
- Patience and attentive listening skills.
- Positive, collaborative attitude.
- Interest in sales and learning how a sales team operates.
- Ability to work from home on camera in a quiet space.
- Reliable high-speed home internet.
- Willingness to work US business hours, including some early mornings, late nights, or weekends.
- Comfort using a Mac with multiple monitors.
- Willingness to learn HighLevel CRM, Google Suite, Zoom, Slack, and Excel.
Beneficii
- Six-month apprenticeship.
- Training provided.
- Opportunity to develop toward a future BDR role at HighLevel.
- Remote work from home.
- Participation in team meetings, call reviews, and training sessions.