United Way of Connecticut este o organizație nonprofit la nivelul întregului stat, care îi ajută pe locuitori să acceseze servicii esențiale, să găsească informații de încredere și să se conecteze la sprijinul comunității. Prin programul 211, organizația pune oamenii în legătură cu resurse precum alimente, adăpost, îngrijirea copiilor și servicii de intervenție timpurie, oferind totodată intervenție pentru prevenirea sinuciderilor și asistență în situații de criză. Sprijină comunitățile din Connecticut în timpul dezastrelor naturale și al altor situații de urgență, oferind îndrumări la timp, și reunește organizațiile United Way pentru a consolida colaborarea și a dezvolta programe care răspund nevoilor locale. Activitatea organizației acoperă serviciile de informare, serviciile de sănătate și sociale, răspunsul la situații de criză și dezvoltarea comunitară.
211 Crisis Contact Center Specialist – Hybrid in Connecticut
Respond to 211 calls, texts, and chats from people experiencing emotional or mental health crises. Provide de-escalation support and connect callers with appropriate crisis and community resources.
Descriere
- Respond to calls, texts, and chats from people experiencing emotional or mental health crises
- Offer compassionate support and apply established de-escalation techniques
- Refer callers to community providers, mobile crisis teams, or emergency services
- Record interactions accurately to support continuity of care
- Work collaboratively with the crisis contact center team
- Complete on-site training Monday through Friday, from 8:00 a.m. to 4:30 p.m.
- Follow defined protocols and escalation procedures
- Assist people experiencing anxiety, distress, and other crises
- Work within a 24/7 operation, including holidays or inclement weather when required
Cerințe
- Bachelor’s degree and one year of human services experience
- Educational or professional background in social work, psychology, counseling, or criminal justice
- Experience with crisis response, mental health services, shelters, or hotlines
- Customer service experience may be considered relevant
- Relevant internships may be considered for recent graduates
- Crisis-related experience is preferred
- Availability to work holidays or during inclement weather as needed
- Availability for third-shift work, typically 11:00 p.m. to 7:00 a.m.; some schedules may include second-shift hours
- Spanish and/or Portuguese proficiency may qualify for a language differential after the applicable assessment is completed
Beneficii
- Qualifying hours receive a $4.00-per-hour shift differential
- Eligible employees may receive an additional $0.75 per hour for one language or $1.50 per hour for both Spanish and Portuguese, subject to assessment
- Employer contributes 5% to a 401(k) plan
- Paid time off begins accruing immediately
- 13 paid holidays annually
- Health coverage includes 80% of the medical plan premium and deductible
- Tuition reimbursement is available after one year
- Employment at United Way of Connecticut qualifies toward Public Service Student Loan Forgiveness
- Paid comprehensive training
- Ongoing coaching and supervision
- Supportive, inclusive, mission-focused work environment
- After training, the hybrid schedule includes four remote days and one in-office day