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AllCare Primary & Immediate Care
AllCare Primary & Immediate Care
201 – 500 Darbinieki
Veselības apdrošināšanaVeselības aprūpe
AllCare Primary & Immediate Care ir veselības aprūpes pakalpojumu sniedzējs, kas apvieno primāro aprūpi un neatliekamo aprūpi pacientiem Džordžijā, Merilendā, Virdžīnijā un Vašingtonā. Tā pakalpojumi ietver ikgadējas veselības pārbaudes, telemedicīnu, COVID-19 testēšanu un uzvedības veselības atbalstu, palīdzot pacientiem risināt steidzamas medicīniskās vajadzības un vienlaikus turpināt aprūpi pie pazīstamiem pakalpojumu sniedzējiem.
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Junior IT Systems Engineer, athenaOne Support

Support CloseKnit’s HIPAA-compliant electronic health record and IT environment, including athenaOne, Microsoft cloud tools, devices, networks, and clinical workflows.

USAmerikas Savienotās ValstisMDMerilendaVAVirdžīnijaWAVašingtona
70 000 $ – 80 000 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsNepieciešamā Valoda: angļuSistēmu inženieris
AzuremacOS

Apraksts

  • Resolve first- and second-level Windows, macOS, Microsoft Office, hardware, and software issues through Zendesk.
  • Manage and troubleshoot computers, printers, network devices, and related systems.
  • Help administer and maintain Active Directory, Azure, and Intune.
  • Configure, monitor, and troubleshoot Meraki network hardware and software.
  • Deploy and troubleshoot user devices, monitors, and printers.
  • Handle routine athenaOne user administration, including onboarding, offboarding, permissions, and access issues.
  • Assist with Clinical Admin, Billing Admin, and Schedule Admin settings, administrative tables, and provider schedules.
  • Provide basic help with clinical workflows, including the five-stage encounter process, prescribing, and order entry.
  • Resolve athenaOne patient search, navigation, and functionality issues using O-Help, Success Community, and athenahealth support cases.
  • Record and track athenaOne support requests in Zendesk.
  • Maintain procedures, support records, and system configurations, and safeguard PHI under HIPAA and organizational policies.
  • Escalate complex issues and those affecting patient care to the designated EHR administrator.
  • Help onboard and train employees, and troubleshoot business applications and communication systems.
  • Work with senior IT staff to improve support processes and resolve issues promptly.

Prasības

  • Live in the DMV area: Washington, DC, Maryland, or Virginia.
  • Have 1–2 years of help desk or systems administration experience, ideally in healthcare.
  • Have at least one year of hands-on athenaOne support experience, including user administration, troubleshooting, and familiarity with clinical workflows.
  • Be familiar with Azure, Intune, and Meraki.
  • Understand Microsoft Windows and Office Suite well.
  • Have basic macOS troubleshooting skills.
  • Have experience configuring and supporting networks, printers, and other peripheral devices.
  • Know HIPAA requirements and how to apply them in an IT environment.
  • Bring strong communication, customer service, teamwork, and problem-solving skills.
  • Work effectively both independently and as part of a team.
  • Have a bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Earn athenaOne Front Office Specialist and athenaClinicals Specialist badges within the first 90 days.
  • Earn the athenaOne Administration Specialist badge within six months.
  • Complete the related athenaOne learning journeys and exams.
  • Preferred: Hold CompTIA A+, Network+, Microsoft 365, or Microsoft Azure certifications.
  • Preferred: Have healthcare experience and familiarity with compliance protocols.
  • Be available Monday through Friday, 8:30 a.m. to 5:00 p.m.
  • Be available to work onsite as required.
  • Be able to sit for extended periods, perform tasks requiring manual dexterity, occasionally stand and walk, and lift and move up to 40 pounds.
  • Be able to work in a typical office environment with moderate noise levels.

Priekšrocības

  • Competitive pay based on experience and qualifications.
  • Health, dental, and vision insurance.
  • Life insurance.
  • 401(k) retirement plan.
  • Paid vacation, holidays, and sick leave.
  • Professional development and continuing education opportunities.
  • A supportive, collaborative, and inclusive workplace.
  • Access to required athenaOne learning resources and exams provided by CloseKnit.
  • Accommodations for individuals with disabilities to perform essential job functions.

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