AdaptHealth nodrošina mājās izmantojamus veselības aprūpes risinājumus, kas koncentrējas uz elpošanas aprūpi, miega veselību, diabēta pārvaldību un labsajūtu. Tās pakalpojumi ietver CPAP ierīces, skābekļa terapijas aprīkojumu, diabēta aprūpes piederumus un citus medicīniskos produktus, kas palīdz pacientiem mājās rūpēties par ikdienas veselības vajadzībām. Uzņēmums apvieno plaša mēroga veselības aprūpes darbību ar pacientu atbalstu, pasūtījumu izpildi un tiešsaistes pakalpojumiem, radot iespējas speciālistiem, kurus interesē veselības aprūpes pakalpojumu sniegšana, medicīniskais aprīkojums, loģistika, ražošana un klientu apkalpošana.
Inside Sales Specialist - United States Remote
Drive referrals and sales for AdaptHealth’s home medical equipment services in a remote inside sales role. Coordinate DME orders, insurance verification, authorizations, and patient support.
Apraksts
- Maintain continuity across patients, clinics, physician practices, community settings, and home care to support patient satisfaction
- Grow sales, billed revenue, and new-patient volume in line with department targets
- Support patient safety, comfort, and overall well-being
- Increase healthcare professional, physician, and patient understanding of available products and services
- Coordinate referrals to support timely admissions and appropriate care
- Process complex orders accurately and without delay
- Manage a high volume of outbound calls in a fast-paced setting
- Generate referrals through sales research, marketing research, and service sales
- Develop lasting relationships with patients, families, referral sources, and clinics through outreach, problem-solving, follow-up, and ethical service
- Partner with Marketing to create or improve educational materials
- Collect required information and medical records for supply-program orders
- Verify billing codes, fees, and insurance coverage
- Secure insurance authorizations and physician signatures on orders
- Explain coverage requirements and arrange payment for items not covered
- Recommend alternative or supplemental equipment based on diagnoses and reimbursement constraints
- Explain patient benefits and financial responsibility while helping with insurance questions
- Resolve insurance verification issues and delays for patients and referral sources
- Stay current on billing, documentation, and reimbursement rules for Medicare, Medicaid, third-party, and contracted payers
- Help patients and referral sources identify alternative providers when coverage is unavailable
- Give priority to urgent and emergency orders
- Validate and record CMNs and PARs when required
- Work with operational teams to resolve patient concerns and achieve appropriate outcomes
- Guide referral-source staff on insurance documentation and reimbursement rules for DME/RT equipment and services
- Propose ways to grow revenue, reduce costs, and improve customer satisfaction
- Support problem-solving and decisions within the branch marketing team
- Relay hospital and physician referral needs to sales and operations teams
- Strengthen collaboration between sales and operations
- Use company communication systems to document, report, and process information
- Exchange knowledge and expertise with coworkers
- Attend team meetings as requested
Prasības
- High school diploma required
- Associate degree from an accredited college preferred
- At least one year of relevant experience in healthcare, administration, insurance, customer service, management, or another field
- B2B or B2C sales experience preferred
- Strong verbal and written communication skills
- Effective presentation skills
- Strong customer service capabilities
- Knowledge of applicable products
- Demonstrated sales motivation
- Ability to work independently and collaboratively
- Strong analytical and problem-solving abilities with careful attention to detail
- Ability to prioritize and manage multiple projects
- Mental alertness and discretion when handling confidential information
- Proficiency with computers and Microsoft Office
Priekšrocības
- Equal opportunity employment
- Non-exempt employment classification