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BMO U.S.
BMO U.S.
5001 – 10 000 Darbinieki
ApdrošināšanaKonsultācijasLoģistika
BMO U.S. ir Amerikas Savienotajās Valstīs bāzēts daudzveidīgs finanšu pakalpojumu uzņēmums, kas apkalpo privātpersonas, mazos uzņēmumus un lielus uzņēmumus. Tā pakalpojumi ietver privātpersonu un uzņēmumu banku pakalpojumus, hipotekāros aizdevumus, ieguldījumus, finanšu plānošanu, apdrošināšanu, kapitāla pārvaldību, komerciālo kreditēšanu un komerciālā nekustamā īpašuma hipotekāros aizdevumus. Uzņēmums nodrošina arī digitālās un pārrobežu banku iespējas, kā arī darbojas aktīvu pārvaldības un kapitāla tirgu jomā. Tā plašais darbības modelis rada iespējas finanšu pakalpojumu, banku tehnoloģiju, klientu atbalsta, komerciālā finansējuma un saistīto korporatīvo funkciju jomā.
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Vakances uzņēmumā

Conversational AI Specialist

Lead natural language IVR and other contact centre AI initiatives for BMO Virtual Connect. Work with technology, analytics, design, risk and business teams to develop these solutions.

CAKanāda
70 000 $ – 150 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuMākslīgais intelekts

Apraksts

  • Lead discovery and development of Conversational AI experiences, including Natural Language IVR, for BMO’s Virtual Connect contact centre.
  • Partner with technology, analytics, design, risk and business leaders to deliver scalable, responsible enterprise conversational AI.
  • Translate business needs into technology requirements for BMO Virtual Connect, and document them with business and technology partners.
  • Advise on BMO’s Conversational AI initiatives as a subject matter expert.
  • Manage initiatives and contribute to operational goals.
  • Advise the assigned business group as a trusted partner.
  • Contribute to strategic plan development.
  • Spot emerging issues and trends that can inform decisions.
  • Influence and negotiate to advance business objectives.
  • Analyze issues and business impacts, then recommend and implement solutions.
  • Support strategic initiatives with internal and external stakeholders.
  • Set business priorities and sequence execution of the group’s strategy.
  • Independently assess and analyze strategic issues.
  • Align stakeholders and build effective working relationships.
  • Track performance and address issues as they arise.
  • Create regular and ad hoc reports and dashboards.
  • Contribute to operational program planning and delivery.
  • Advise on the implementation of technology solutions.
  • Support production operations, system enhancements, product upgrades and development.
  • Advance IT transformation by aligning business and technology needs.
  • Analyze data to develop insights and recommendations.
  • Track metrics and milestones, propose resolutions and escalate issues when needed.
  • Connect with industry contacts to gather competitive insights and best practices.
  • Deliver timely, accurate and efficient service.
  • Provide specialized consulting, analysis and technical support.
  • Identify, diagnose and resolve problems within established guidelines.
  • Apply BMO’s Risk Management Framework, Risk Culture and approved Risk Appetite; protect assets and comply with policies, laws and regulations.

Prasības

  • Typically 5–7 years of relevant experience.
  • A post-secondary degree in a related field, or an equivalent combination of education and experience.
  • Conversational AI proficiency gained through education and work experience.
  • Expertise in conversational AI and understanding of contact centre operations.
  • Familiarity with developing and scaling Conversational AI products or CCaaS platforms such as Amazon Connect, Amazon Lex or third-party conversational AI tools is an asset.
  • Strong verbal and written communication skills.
  • Strong collaboration and teamwork skills.
  • Strong analytical and problem-solving skills.
  • Strong influencing skills.
  • Strong data-driven decision-making skills.
  • Available to work Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.

Priekšrocības

  • Performance-based incentives.
  • Discretionary bonuses.
  • Health insurance.
  • Tuition reimbursement.
  • Accident and life insurance.
  • Retirement savings plans.
  • In-depth training and coaching.
  • Manager support.
  • Networking opportunities.
  • Tools and resources to help achieve new milestones.
  • Accommodations are available on request during the selection process.

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