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Alliant Insurance Services
Alliant Insurance Services
B2BDraudimasKonsultavimas
„Alliant Insurance Services“ yra nacionalinė draudimo tarpininkavimo ir rizikos valdymo įmonė, teikianti komercinėms organizacijoms turto ir civilinės atsakomybės draudimo, darbuotojų naudų konsultavimo, perdraudimo, žalų administravimo pagalbos, pasirengimo nelaimėms ir atkūrimo, kaptivinio draudimo bei specializuotus rizikos sprendimus. Įmonės kompetencija apima žemės ūkio verslą, aviaciją, statybą, kibernetinį saugumą, energetiką, sveikatos priežiūrą, nekilnojamąjį turtą ir svetingumo sektorių bei transportą. Be tradicinio draudimo tarpininkavimo, „Alliant“ teikia darbuotojų naudų konsultavimo ir žmogiškojo kapitalo paslaugas, veikdama kaip įvairiapusė patarėja organizacijoms, valdančioms sudėtingus draudimo ir darbuotojų poreikius.
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Darbai įmonėje

Senior Quality, Training and Employee Engagement Lead

Lead quality and training initiatives that strengthen Benefit Advocate interactions, employee engagement, and operational efficiency. Support training programs and service standards across a group health benefits practice.

USJungtinės ValstijosMOMisūrisNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųBendraKokybės specialistas

Aprašymas

  • Drive process improvements that enhance client interactions and operational efficiency.
  • Create and implement programs to assess Benefit Advocate team engagement and maintain consistent service standards.
  • Review calls, chats, emails, recordings, and reports to identify customer trends and quality issues.
  • Lead quality reviews of team work, customer interactions, and engagement records.
  • Report improvement initiatives, quality metrics, and customer satisfaction findings to management.
  • Develop and deliver onboarding and ongoing training for the Benefit Advocate team.
  • Check training records for participation, progress, and accuracy.
  • Work with the Customer Engagement Analysis Team to build tools for tracking customer interactions, satisfaction, and team quality.
  • Promote employee engagement practices with the Benefit Advocate team.
  • Develop solutions to operational issues affecting the team.
  • Coordinate with vendors on external training, including agent licensing programs for Benefit Advocates.
  • Resolve escalated operational issues and coordinate responses across departments.
  • Research training methods and recommend program improvements.
  • Follow agency management system data standards and keep records complete and accurate.
  • Contribute to special projects and other assigned work.

Reikalavimai

  • Bachelor’s degree or an equivalent combination of education and experience.
  • At least four years of related work experience.
  • Previous call center or training experience.
  • Experience in insurance or group health plan operations, including eligibility, claims resolution, benefits education, or comparable work.
  • Knowledge of training methods and principles for effective instruction and employee engagement.
  • Proficiency with Microsoft Office.
  • Ability to motivate, develop, and guide employee performance.
  • Ability to use logic and reasoning to assess the strengths and weaknesses of possible solutions, conclusions, and approaches.
  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Ability to implement new systems and procedures and assess their effectiveness.

Susiję darbai

Naseej

IT and Cybersecurity Internal Auditor

Naseej
501 – 1 000 Darbuotojai
Dirbtinis intelektasĮmonėSaaS
SASaudo ArabijaNuotolinisSutartisVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųAuditorius
Kibernetinis saugumas

Conduct cybersecurity and IT audits for Naseej, a digital transformation technology company, including reviews of National Cybersecurity Authority compliance and disaster recovery. Test controls, document evidence, and assess recovery plans and procedures.

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TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA

Junior Security Auditor, Electronic Identities and Trust Services

TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA
51 – 200 Darbuotojai
AtitiktisĮmonėKibernetinis saugumas
DEVokietijaHibridinisVisas etatasJaunesnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųAtitiktis

Advise on and audit electronic identities and trust services for TÜV’s information security certification work. Assess security controls, report findings, and coordinate complex compliance projects.

Atidaryti