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SAIC
SAIC
ĮmonėRinkodaraSaaS
Pateiktas SAIC profilio turinys, panašu, apibūdina ne SAIC, o „Bitly“. Jame pristatoma debesijos pagrindu veikianti SaaS platforma nuorodoms ir QR kodams valdyti, apimanti URL trumpinimą, dinaminius QR kodus, firmines nuorodas, nuorodų analitiką, UTM kampanijų stebėjimą, mobiliesiems pritaikytus nukreipimo puslapius, skaitmenines vizitines korteles, kūrėjams skirtas API ir dirbtiniu intelektu papildytas funkcijas. Produkto aprašymas skirtas rinkodaros specialistams, kūrėjams ir įvairių sektorių įmonių komandoms, įskaitant mažmeninės prekybos, vartojimo prekių, svetingumo, žiniasklaidos, sveikatos priežiūros, finansų ir švietimo organizacijas; jame pabrėžiamos integracijos, analitika ir įmonėms skirtos galimybės. Šią informaciją būtina patikrinti prieš naudojant ją SAIC ar jos vykdomai įdarbinimo veiklai apibūdinti.
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Darbai įmonėje

Remote Service Desk Agent at SAIC

SAIC is hiring a remote Service Desk Agent to provide Tier 1 technical support for U.S. Department of Transportation employees and contractors. The role handles Windows and Microsoft Office issues through phone, email, self-service, and service requests.

USJungtinės ValstijosWAVašingtonasNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųAgentasBendra

Aprašymas

  • Create and document interactions and incidents.
  • Deliver basic technical and process support by phone and email.
  • Provide courteous assistance to Department of Transportation employees and contractors.
  • Build and sustain effective working relationships with internal departments, organizations, employees, and staff.
  • Help process service requests within the request fulfillment workflow.
  • Support the IT service desk through calls, email, self-service submissions, and walk-in requests.
  • Answer detailed questions about Windows and Microsoft Office applications, escalating and routing complex issues and requests.
  • Retain ownership of each call throughout the user request lifecycle, including follow-up with users and escalation teams.
  • Investigate customer concerns and identify suitable resolutions.
  • Maintain case records covering daily issues, corrective actions, and installation activities.
  • Complete additional assigned duties.

Reikalavimai

  • High school education and 1–2 years of relevant IT help desk or technical service experience supporting a service desk, along with a relevant certification.
  • Strong communication and problem-solving skills, with a dependable, outgoing, and positive approach.
  • Willingness to work effectively as part of a team in a fast-paced support environment.
  • Ability to obtain the HDI Customer Service Representative certification within six months of employment.
  • Must be a U.S. citizen or green card holder who has lived in the United States for at least three years and can obtain a public trust.
  • Availability to provide support on Monday through Friday during shifts scheduled between 7 a.m. and 7 p.m. EST.

Privalumai

  • Remote work arrangement.
  • Monday–Friday shifts scheduled between 7 a.m. and 7 p.m. EST.

Susiję darbai

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