„OneImaging“ yra sveikatos priežiūros ir radiologinės priežiūros valdymo įmonė, siekianti, kad medicininis vaizdinimas būtų prieinamesnis ir įperkamesnis. Jos platforma suteikia nariams galimybę naudotis skaidria kainodara ir integracija su draudimo planais, todėl diagnostinio vaizdinimo paslaugas jie gali gauti už, kaip teigiama, iki 80 % mažesnę kainą nei šalies vidurkis. „OneImaging“ užtikrina prieigą visoje šalyje per daugiau nei 4 800 akredituotų vaizdinimo centrų ir pristato diagnostinį vaizdinimą kaip darbuotojų naudą. Skirdama dėmesį prevencijai, ankstyvam ligų nustatymui ir lėtinių ligų diagnostikai, įmonė siekia mažinti nebūtinas sveikatos priežiūros išlaidas ir gerinti pacientų gydymo rezultatus. Jos veikla apima sveikatos priežiūrą, draudimą ir konsultavimą, o nedidelė komanda kuria sprendimus darbdaviams, sveikatos planams ir jų nariams.
Remote Operations Manager, Member Services and Knowledge Management
Lead knowledge management and document the full member journey across OneImaging’s radiology network. Turn operational challenges and member feedback into product improvements that support affordable, transparent imaging access.
Jungtinės Valstijos100 000 $ – 115 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųOperacijosAprašymas
- Manage OneImaging’s knowledge base as its authoritative information source.
- Review and update content to address outdated, duplicate, conflicting, or unowned material.
- Set rules for content ownership, review schedules, approvals, and retirement.
- Maintain the knowledge structure, including taxonomy, tags, and organization.
- Track knowledge base accuracy, freshness, duplication, content gaps, and search performance.
- Organize content for use by support agents and AI-enabled tools.
- Create reports and dashboards that show leadership the health of the knowledge base.
- Document the member journey from first contact through resolution, including relevant processes and policies.
- Work with business owners and product subject matter experts to confirm that documentation reflects actual practice.
- Keep process and policy documentation aligned with changes across the knowledge base.
- Create and update visual process maps showing workflows across systems, teams, and handoffs.
- Bring Member Services insights to Product by identifying journey challenges, knowledge gaps, and operational friction as product opportunities.
- Use journey data, member feedback, and knowledge base usage to identify product improvements.
- Evaluate how planned product changes may affect downstream processes and knowledge.
- Partner with Product to confirm that released changes improve the member experience.
Reikalavimai
- At least five years of experience in knowledge management, business process management, or journey and process mapping; digital health, health insurance, radiology, or technology-enabled healthcare experience is preferred.
- Demonstrated end-to-end knowledge base ownership, including governance for ownership, review schedules, accuracy standards, and retirement.
- Practical experience creating and maintaining process maps for complex, cross-functional workflows with tools such as Visio, Lucidchart, or Miro.
- Experience working with Product teams to turn operational or process insights into clear requirements or opportunities.
- Ability to work without direct reports and influence subject matter experts and Product and Operations partners to deliver outcomes.
- Experience with knowledge base and customer support or CRM platforms such as Zendesk, Salesforce, or Notion.
- Self-directed approach and ability to establish governance and process mapping standards from the ground up.
- Radiology, medical imaging, or diagnostic services experience in clinical coordination, patient access, or operations is preferred.
- Familiarity with radiology workflows, including prior authorization, imaging order management, payer protocols, and provider network coordination, is preferred.
- Experience structuring knowledge content for AI-enabled support tools is preferred.
Privalumai
- Equity incentive plan.
- Competitive benefits plans.