OneImaging स्वास्थ्य सेवा और रेडियोलॉजी देखभाल प्रबंधन कंपनी है, जिसका उद्देश्य मेडिकल इमेजिंग को अधिक किफायती और सुलभ बनाना है। इसका प्लेटफ़ॉर्म सदस्यों को पारदर्शी कीमतों और बीमा योजनाओं के एकीकरण से जोड़ता है, जिससे उन्हें राष्ट्रीय औसत की तुलना में 80% तक की बताई गई बचत पर डायग्नोस्टिक इमेजिंग सेवाएँ मिल सकती हैं। OneImaging 4,800 से अधिक मान्यता प्राप्त इमेजिंग केंद्रों के माध्यम से देशभर में पहुँच का समर्थन करती है और डायग्नोस्टिक इमेजिंग को कर्मचारी लाभ के रूप में प्रस्तुत करती है। रोकथाम, शीघ्र पहचान और दीर्घकालिक रोगों के निदान पर ज़ोर देकर, कंपनी अनावश्यक स्वास्थ्य सेवा लागतों को कम करने और रोगियों के परिणामों में सुधार लाने का प्रयास करती है। इसका काम स्वास्थ्य सेवा, बीमा और परामर्श के क्षेत्रों में फैला है, जहाँ एक छोटी टीम नियोक्ताओं, स्वास्थ्य योजनाओं और उनके सदस्यों के लिए समाधान तैयार कर रही है।
Remote Operations Manager, Member Services and Knowledge Management
Lead knowledge management and document the full member journey across OneImaging’s radiology network. Turn operational challenges and member feedback into product improvements that support affordable, transparent imaging access.
विवरण
- Manage OneImaging’s knowledge base as its authoritative information source.
- Review and update content to address outdated, duplicate, conflicting, or unowned material.
- Set rules for content ownership, review schedules, approvals, and retirement.
- Maintain the knowledge structure, including taxonomy, tags, and organization.
- Track knowledge base accuracy, freshness, duplication, content gaps, and search performance.
- Organize content for use by support agents and AI-enabled tools.
- Create reports and dashboards that show leadership the health of the knowledge base.
- Document the member journey from first contact through resolution, including relevant processes and policies.
- Work with business owners and product subject matter experts to confirm that documentation reflects actual practice.
- Keep process and policy documentation aligned with changes across the knowledge base.
- Create and update visual process maps showing workflows across systems, teams, and handoffs.
- Bring Member Services insights to Product by identifying journey challenges, knowledge gaps, and operational friction as product opportunities.
- Use journey data, member feedback, and knowledge base usage to identify product improvements.
- Evaluate how planned product changes may affect downstream processes and knowledge.
- Partner with Product to confirm that released changes improve the member experience.
आवश्यकताएँ
- At least five years of experience in knowledge management, business process management, or journey and process mapping; digital health, health insurance, radiology, or technology-enabled healthcare experience is preferred.
- Demonstrated end-to-end knowledge base ownership, including governance for ownership, review schedules, accuracy standards, and retirement.
- Practical experience creating and maintaining process maps for complex, cross-functional workflows with tools such as Visio, Lucidchart, or Miro.
- Experience working with Product teams to turn operational or process insights into clear requirements or opportunities.
- Ability to work without direct reports and influence subject matter experts and Product and Operations partners to deliver outcomes.
- Experience with knowledge base and customer support or CRM platforms such as Zendesk, Salesforce, or Notion.
- Self-directed approach and ability to establish governance and process mapping standards from the ground up.
- Radiology, medical imaging, or diagnostic services experience in clinical coordination, patient access, or operations is preferred.
- Familiarity with radiology workflows, including prior authorization, imaging order management, payer protocols, and provider network coordination, is preferred.
- Experience structuring knowledge content for AI-enabled support tools is preferred.
लाभ
- Equity incentive plan.
- Competitive benefits plans.