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Genesys
Genesys
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasDraudimasKonsultavimasSveikatos priežiūra
„Genesys“ kuria dirbtiniu intelektu grindžiamą patirties orkestravimo technologiją organizacijoms, siekiančioms pagerinti bendravimą su klientais ir darbuotojais. Įmonės produktų portfelį sudaro debesijos kontaktų centrų programinė įranga, darbuotojų įsitraukimo valdymo sprendimai ir platformos „Genesys Cloud CX“ bei „EX“, kuriose išmanusis automatizavimas derinamas su įvairiuose komunikacijos kanaluose integruotu dirbtiniu intelektu. „Genesys“ aptarnauja konsultavimo, sveikatos priežiūros ir draudimo sektorius, o jos „AppFoundry Marketplace“ siūlo iš anksto integruotas programas, praplečiančias platformos galimybes.
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Genesys Cloud Professional Services Consultant

Implement and support Genesys Cloud customer experience solutions for enterprise clients. Lead technical engagements spanning deployment, production support, troubleshooting, and customer collaboration.

INIndijaDarbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKonsultantas
.NETAWSDebesijaDNSJavaKomutavimasPHPPythonVMware

Aprašymas

  • Implement and support Genesys Cloud solutions for customers and partners.
  • Act as lead technical advisor or engineer for large and strategic customers.
  • Coordinate with Project Managers and Service Delivery Managers on implementation and support work.
  • Carry out post-sales technical implementation activities.
  • Apply Professional Services implementation standards.
  • Provide post-launch production support and manage customer environments.
  • Complete project plan tasks and review test plans with Quality Assurance.
  • Share regular project status updates.
  • Support customer escalations onsite or remotely.
  • Maintain at least 70% utilization on billable projects.
  • Identify and address engagement issues proactively.
  • Support Customer Care with service calls and maintenance activities.
  • Train internal and external technical teams.
  • Work directly with customers as an individual contributor.
  • Contribute to one or more projects at a time.
  • Diagnose and resolve issues in production solutions.
  • Work within Agile and Waterfall delivery methods.
  • Meet Professional Services standards for budgets, quality, reporting, documentation, mentoring, debriefs, and training certification maintenance.
  • Submit accurate timesheets, expense reports, and project forms on time.
  • Keep project teams, the team lead, and manager informed.
  • Improve internal processes through documentation.
  • Keep current with Genesys product releases through training, shadowing, lab work, and industry certifications.

Reikalavimai

  • Bachelor’s degree in computer engineering, computer science, computer technology, telecommunications, or a related field, or equivalent professional technical experience.
  • At least 3 years of related experience.
  • Experience implementing or administering Genesys Cloud is required.
  • Experience deploying email, SMS, chatbot, and social media channels is an advantage.
  • Strong technical problem-solving skills.
  • Ability to collaborate on troubleshooting complex configurations.
  • Flexibility to work across time zones, particularly North America.
  • Willingness to take on operational service management responsibilities as needed.
  • Knowledge of HTTP requests, REST web services, and JSON.
  • Knowledge of Genesys Cloud Edge, AudioCodes, Cisco gateways, and IP telephones.
  • Cisco, Juniper, or other network routing and switching knowledge is an advantage.
  • Experience with Wireshark, Microsoft Server, DHCP/DNS, Microsoft Hyper-V, VMware ESXi, Microsoft Visio, Microsoft Office, and Microsoft Outlook.
  • Software development experience with Java, C#/.NET, Python, PHP, and web applications is a strong advantage.
  • Knowledge of the listed Windows operating systems.
  • AWS knowledge is an advantage.
  • Strong written and verbal business communication skills; English proficiency is required.
  • Previous customer-facing experience.
  • Knowledge of customer service and cloud change control processes.
  • Ability to adjust working hours to align with customer and team interactions.

Privalumai

  • Flexible working arrangements.
  • Mentorship, learning programs, leadership development, and education support.
  • Paid time for volunteering.
  • Free Fridays in August.
  • Well-being resources.
  • Programs tailored to support employees and their families in each region.

Susiję darbai

OneTrust

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H1B vizos rėmėjasAtitiktisDuomenų ir DI valdymasKibernetinis saugumas
GBJungtinė KaralystėHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųPagalbos inžinierius
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BLUE ORIGIN
H1B vizos rėmėjasAviacijos ir kosmoso pramonėGynybaLogistika
USJungtinės ValstijosALAlabamaFLFloridaTXTeksasasWAVašingtonas
197 529 $ – 276 539 $ / metai
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