NTT yra pasaulinė technologijų įmonė, veikianti konsultavimo, IT paslaugų, dirbtinio intelekto, skaitmeninės infrastruktūros, duomenų centrų, mobiliųjų sprendimų ir išmaniųjų technologijų srityse. Remdamasi ilgamete mokslinių tyrimų ir inovacijų patirtimi, NTT kuria technologijas, skirtas padėti kurti labiau susietas ir tvaresnes bendruomenes bei spręsti verslo ir visuomenės poreikius. Įmonės veikla apima technologijomis grindžiamus sprendimus konsultavimo, logistikos ir rinkodaros srityse, todėl NTT gali būti aktuali specialistams, siekiantiems karjeros pažangių technologijų ir verslo paslaugų srityse.
Cisco Unified Communications Engineer
Support NTT DATA clients’ complex Cisco collaboration environments through second-level troubleshooting, escalations, and solution development. The role also covers changes, customer guidance, and coordination with manufacturers and service technicians.
Aprašymas
- Diagnose and resolve Cisco Unified Communications issues remotely
- Provide second-level support for complex systems and technical queries
- Troubleshoot issues with integrated third-party applications
- Develop solution concepts, workarounds, and recommendations for customers and on-site service technicians
- Coordinate technical escalations with manufacturers
- Advise and support customers under existing service agreements
- Plan and implement standard and non-standard changes, including quality assurance
- Take part in on-call rotations and shift work
Reikalavimai
- Degree in computer science, electrical engineering, telecommunications engineering, or a comparable technical qualification
- Several years of practical experience with Cisco Unified Communications
- Strong knowledge of Cisco UC solutions; CCNP Collaboration or CCNP Enterprise certifications are an advantage
- Experience with third-party solutions such as Enghouse (Andtek) or OpenText RightFax
- Knowledge of Cisco Jabber, Webex, Spark, or video collaboration solutions is an advantage
- Analytical thinking and a structured troubleshooting approach
- Customer focus, teamwork, and the ability to work independently
- Excellent German and English skills
Privalumai
- Hybrid work with flexible arrangements
- Professional development opportunities and tailored certification programs
- Company pension plan
- Paid on-call duty
- JobRad bicycle leasing
- Employee technology program
- Referral bonuses
- Bitkom employee discounts
- Group personal accident insurance
- Additional paid leave
- Anniversary awards
- Compensation for on-call rotations and shift work